# Live stream encoder not found - problem **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [October 14, 2013, 10:07pm UTC](https://community.wowza.com/t/live-stream-encoder-not-found-problem/41417 "2013-10-14T22:07:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Jascha\_Burmeister](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Jascha\_Burmeister](https://community.wowza.com/u/Jascha_Burmeister)\ **Post date:** [October 14, 2013, 10:07pm UTC](https://community.wowza.com/t/live-stream-encoder-not-found-problem/41417/1 "2013-10-14T22:07:08Z")
Hello guys, I’m new to wowza and all things run well except the snapshot part. Every time I try to get a snapshot [http://xxxxxxxxx:8086/transcoderthumbnail?application=videochat&streamname=15&format=jpeg&size=300x200](http://xxxxxxxxx:8086/transcoderthumbnail?application=videochat&streamname=15&format=jpeg&size=300x200) … the server console writes: Live stream encoder not found. I’ve turned it to “default” in the .xml template. My wowza runs on a vServer if it depends on that. Would be very happy if anyone could help me. Regards, telcy ---
**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\ **Post date:** [October 14, 2013, 1:55pm UTC](https://community.wowza.com/t/live-stream-encoder-not-found-problem/41417/2 "2013-10-14T13:55:45Z")
You need to be calling a stream in your snapshot URL that is active in the transcoder. it looks like you’re trying to use stream “15”. Typically, when calling a stream from the transcoder, you would have created a label for that stream in your transcoder template (i.e. “\_360p” which would be “15\_360p” in your URL). Have you successfully setup the Transcoder? For more information, see this tutorial on [How to set up and run Wowza Transcoder AddOn for live streaming](https://www.wowza.com/docs/how-to-set-up-and-run-wowza-transcoder-for-live-streaming). If this doesn’t help, please create a support ticket by sending an email to support@wowza.com. Include a copy of your [install-dir]/conf and /logs folders as a .zip file (or other archive) so we can take a closer look at your configuration and server activity. Also, please include a reference to this post. Thank you, -Tim ---
**Author:** ![Jascha\_Burmeister](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Jascha\_Burmeister](https://community.wowza.com/u/Jascha_Burmeister)\ **Post date:** [October 15, 2013, 12:17pm UTC](https://community.wowza.com/t/live-stream-encoder-not-found-problem/41417/3 "2013-10-15T12:17:14Z")
Wow, thank you for the fast response. I think it’s the transcoder which is not setup correctly. I will try to solve these problems. Thank you, telcy ---
**Author:** ![Jascha\_Burmeister](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Jascha\_Burmeister](https://community.wowza.com/u/Jascha_Burmeister)\ **Post date:** [October 15, 2013, 10:52pm UTC](https://community.wowza.com/t/live-stream-encoder-not-found-problem/41417/4 "2013-10-15T22:52:22Z")
> You need to be calling a stream in your snapshot URL that is active in the transcoder. it looks like you’re trying to use stream “15”. Typically, when calling a stream from the transcoder, you would have created a label for that stream in your transcoder template (i.e. “\_360p” which would be “15\_360p” in your URL). Have you successfully setup the Transcoder? For more information, see this tutorial on [How to set up and run Wowza Transcoder AddOn for live streaming](https://www.wowza.com/docs/how-to-set-up-and-run-wowza-transcoder-for-live-streaming). > > If this doesn’t help, please create a support ticket by sending an email to support@wowza.com. Include a copy of your [install-dir]/conf and /logs folders as a .zip file (or other archive) so we can take a closer look at your configuration and server activity. Also, please include a reference to this post. > > Thank you, > > -Tim I’m not succesfull with setting up the transcoder. My request url: [http://xxxxxxxx:8086/transcoderthumbnail?application=videochat&streamname=15\_160p&format=jpeg&size=300x200](http://xxxxxxxx:8086/transcoderthumbnail?application=videochat&streamname=15_160p&format=jpeg&size=300x200) I’ve opened a support ticket at the present mail with conf, log, transcoder as attachment. regards, telcy