# Live Stream dying after 20 min; Fragment Duration?

**URL:** <https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851>\
**Category:** Wowza Streaming Engine\
**Created:** [April 5, 2016, 4:14pm UTC](https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851 "2016-04-05T16:14:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Stephen\_Guglielmo](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Stephen\_Guglielmo](https://community.wowza.com/u/Stephen_Guglielmo)\
**Post date:** [April 5, 2016, 4:14pm UTC](https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851/1 "2016-04-05T16:14:34Z")

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Hello all,

We have a live stream coming from FMLE to Wowza 4.x. It is dying after a varying period of time, roughly 20 minutes or so. When FMLE gets disconnected (from both our primary and backup Wowza servers), the Wowza logs are showing a warning:

LiveStreamPacketizerSmoothStreaming.handlePacket[MYAPP/_definst_/play]: Fragment duration greater than suggested range of 1-4 seconds. Adjust keyframe interval accordingly: Fragment durations: [4.9,3.2,4.3]

Is this what’s causing the stream to die, or is a separate issue? There’s a ton of these in the error logs.

Thank you!

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**Author:** ![Vook\_App](https://avatars.discourse-cdn.com/v4/letter/v/41988e/32.png) [@Vook\_App](https://community.wowza.com/u/Vook_App)\
**Post date:** [April 6, 2016, 10:09pm UTC](https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851/2 "2016-04-06T22:09:04Z")

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Hello,

I am having this issue also and it’s so annoying. It’s in production now and in my situations it sometimes dies even in 5 secs.

Could you please provide some details about root cause and provide a solution?

Thank you!

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**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\
**Post date:** [April 12, 2016, 3:14pm UTC](https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851/3 "2016-04-12T15:14:47Z")

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Hello,

Glad the keyframe errors went away. The next step would be checking your Wowza Streaming specs to make sure it meets the requirements: [https://www.wowza.com/products/streaming-engine/specifications](https://www.wowza.com/products/streaming-engine/specifications)

I would also recommend sending the log files to:[Open Ticket](https://www.wowza.com/support/open-ticket)

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

If you are not sure how to get this information please see the following tutorial.

[How to compress log files](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

Best,

Jason Tuchler

Wowza Media Systems

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<div class="post-metadata">

**Author:** ![Stephen\_Guglielmo](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Stephen\_Guglielmo](https://community.wowza.com/u/Stephen_Guglielmo)\
**Post date:** [April 6, 2016, 3:30pm UTC](https://community.wowza.com/t/live-stream-dying-after-20-min-fragment-duration/46851/4 "2016-04-06T15:30:38Z")

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> Hello,
> 
> I am having this issue also and it’s so annoying. It’s in production now and in my situations it sometimes dies even in 5 secs.
> 
> Could you please provide some details about root cause and provide a solution?
> 
> Thank you!

We use Adobe’s Flash Media Live Encoder to stream - there’s a Keyframe setting in the advanced encoder settings (next to the video format dropbox). We changed the Keyframe to 2 seconds and now the warning is gone from our logs.

However, this has had no effect that I can tell on the stream dropping, unfortunately.