# Live Stream can't play on iPhone **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [January 25, 2016, 11:50am UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536 "2016-01-25T11:50:31Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jared\_Chilson](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@Jared\_Chilson](https://community.wowza.com/u/Jared_Chilson)\ **Post date:** [January 25, 2016, 11:50am UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/1 "2016-01-25T11:50:31Z")
I am running 3 cameras through Wowza so that they can be watched live by anyone on my website. I have two that are working perfectly but my third camera will not play on iPhones. When I try to open the stream a play button shows up but then it moves off screen, sometimes by holding the phone sideways the play button can be seen with a slash through it. All three cameras work correctly through web browsers, though some versions of IE won’t play correctly. They are visable here : [http://www.rossmanrealtygroupinc.com/landingcams](http://www.rossmanrealtygroupinc.com/landingcams) If you click on each camera there will be a link to the iPhone stream below the web stream. The one that is not working is : [http://landings.rossmanrealty.com:1935/live/golf.stream/playlist.m3u8](http://landings.rossmanrealty.com:1935/live/golf.stream/playlist.m3u8) That link WILL open in VLC, but not iPhones. My other two cameras: [http://landings.rossmanrealty.com:1935/live/Tennis.stream/playlist.m3u8](http://landings.rossmanrealty.com:1935/live/Tennis.stream/playlist.m3u8) [http://landings.rossmanrealty.com:1935/live/marina.stream/playlist.m3u8](http://landings.rossmanrealty.com:1935/live/marina.stream/playlist.m3u8) Are both working. Any ideas? Thanks ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [January 25, 2016, 1:02pm UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/2 "2016-01-25T13:02:14Z")
Hello there. Double check the profile of the stream that is not working in iPhone. It looks like that stream is using a profile of “high” while the other two are using “main” Regards, Salvadore ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [January 26, 2016, 8:38am UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/3 "2016-01-26T08:38:13Z")
Refer to the camera manufacturer’s documentation for encoding settings. You should be able to find somewhere to set the “profile” Regards, Salvadore ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [January 27, 2016, 6:51am UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/4 "2016-01-27T06:51:22Z")
That is strange. If you are still having an issue with that stream you can open a ticket with support so they can take a closer look. Please follow the steps for [opening a ticket found here](https://www.wowza.com/support/open-ticket) Regards, Salvadore ---
**Author:** ![Jared\_Chilson](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@Jared\_Chilson](https://community.wowza.com/u/Jared_Chilson)\ **Post date:** [January 26, 2016, 9:30am UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/5 "2016-01-26T09:30:43Z")
I’m not sure how to check the profile. I probably should have mentioned that this 3rd camera IS a different brand of camera. Where would I look to change the profile? Thank you, Jared **EDIT: I found the profile setting and changed it without results.** ---
**Author:** ![Jared\_Chilson](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@Jared\_Chilson](https://community.wowza.com/u/Jared_Chilson)\ **Post date:** [January 26, 2016, 12:28pm UTC](https://community.wowza.com/t/live-stream-cant-play-on-iphone/46536/6 "2016-01-26T12:28:30Z")
I changed the profile but it still isn’t working on iPhone. Thanks for the suggestion.