# Live stats not in real time

**URL:** <https://community.wowza.com/t/live-stats-not-in-real-time/95911>\
**Category:** Wowza Video (formerly Streaming Cloud)\
**Created:** [February 15, 2023, 4:14pm UTC](https://community.wowza.com/t/live-stats-not-in-real-time/95911 "2023-02-15T16:14:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ezequiel\_Merino\_Cabr](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@Ezequiel\_Merino\_Cabr](https://community.wowza.com/u/Ezequiel_Merino_Cabr)\
**Post date:** [February 15, 2023, 4:14pm UTC](https://community.wowza.com/t/live-stats-not-in-real-time/95911/1 "2023-02-15T16:14:58Z")

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There is an issue,  
Since two months ago, the realtime stats disapear on the video cloud.  
In our onpromise installations the server works perfect with http:[IP]:8086/connectioncounts and on the web client it sohws correct, but int he Wowza Video cloud, the LIVE and the Health dont show realtime information, even usin the API curl -X GET -H ‘Authorization: Bearer ${WV\_JWT}’ ‘[https://api.video.wowza.com/api/v1.9/live\_events/{ID}/stats](https://api.video.wowza.com/api/v1.9/live_events/%7BID%7D/stats)’ the “{“unique\_views”:{“value”:0,“status”:“normal”,“text”:”",“units”:""}" shows as value=0.

There’s a common error?

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<div class="post-metadata">

**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\
**Post date:** [February 15, 2023, 9:04pm UTC](https://community.wowza.com/t/live-stats-not-in-real-time/95911/2 "2023-02-15T21:04:07Z")

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Our support and engineering teams are aware of a data processing issue which may be the cause of delay in real-time stats. No ETA, at this time, but active work continues toward resolution. If this problem persists, please [create a support ticket](https://www.wowza.com/support/open-ticket).