# License paid but suspended - Customer disrespect **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [March 1, 2017, 6:23pm UTC](https://community.wowza.com/t/license-paid-but-suspended-customer-disrespect/48195 "2017-03-01T18:23:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Edmauro\_Novais](https://avatars.discourse-cdn.com/v4/letter/e/f14d63/32.png) [@Edmauro\_Novais](https://community.wowza.com/u/Edmauro_Novais)\ **Post date:** [March 1, 2017, 6:23pm UTC](https://community.wowza.com/t/license-paid-but-suspended-customer-disrespect/48195/1 "2017-03-01T18:23:11Z")
Hi, Please check the ticket 218841 urgently. What is happening with my license key? My customers is offline some hours. My Wowza is no longer starting (when I try to use the command for start Wowza is no longer working). When I try to access Wowza Manager, a warning appears to me and this is the only one license that I have: “The license key you entered is not valid Please enter a valid license key below.” This license is paid monthly and is not due! ---
**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\ **Post date:** [March 1, 2017, 8:30pm UTC](https://community.wowza.com/t/license-paid-but-suspended-customer-disrespect/48195/2 "2017-03-01T20:30:57Z")
Edmauro, I just reviewed the ticket you referenced and I see that a Billing Team member has responded back to you in the last 15 minutes. Since this is account specific, all further details will be addressed within that ticket. Regards, Mac ---
**Author:** ![Edmauro\_Novais](https://avatars.discourse-cdn.com/v4/letter/e/f14d63/32.png) [@Edmauro\_Novais](https://community.wowza.com/u/Edmauro_Novais)\ **Post date:** [March 1, 2017, 9:29pm UTC](https://community.wowza.com/t/license-paid-but-suspended-customer-disrespect/48195/3 "2017-03-01T21:29:03Z")
Ok, I’m waiting for the completely solution of this case.