# ioerrorevent type= ioerror bubbles=false cancelable=false eventphase=2 text= error #.

**URL:** <https://community.wowza.com/t/ioerrorevent-type-ioerror-bubbles-false-cancelable-false-eventphase-2-text-error/40828>\
**Category:** Wowza Streaming Engine\
**Created:** [November 2, 2015, 4:00pm UTC](https://community.wowza.com/t/ioerrorevent-type-ioerror-bubbles-false-cancelable-false-eventphase-2-text-error/40828 "2015-11-02T16:00:57Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Marvin\_Leventhal](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Marvin\_Leventhal](https://community.wowza.com/u/Marvin_Leventhal)\
**Post date:** [November 2, 2015, 4:00pm UTC](https://community.wowza.com/t/ioerrorevent-type-ioerror-bubbles-false-cancelable-false-eventphase-2-text-error/40828/1 "2015-11-02T16:00:57Z")

</div>

Has anybody seen this error and has a fix? We are using version 3.6.2, Streams are strictly VOD via Highwinds CDN, we are using 128 HLS encryption - Internal as per wowza manual, and videos play thru JW Player 6.6 with HLS 128 Encryption enabled plugin.

httpRandomizeMediaName

true

Boolean

cupertinoCacheControlEncKey

no-cache

String

cupertinoChunkDurationTarget

10000

Integer

cupertinoRelativePlaylistPlaylists

false

Boolean

cupertinoPlaylistHostDomain

XXXXXXXXXXXXX

httpOriginMode

off

cupertinoCacheControlPlaylist

max-age=86400

cupertinoCacheControlMediaChunk

max-age=86400

smoothCacheControlPlaylist

max-age=2

smoothCacheControlMediaChunk

max-age=3600

smoothCacheControlDataChunk

max-age=3600

sanjoseCacheControlPlaylist

max-age=2

sanjoseCacheControlMediaChunk

max-age=3600

cupertinoEnableOnEncKey

true

Boolean

base

Base

com.wowza.wms.module.ModuleCore

properties

Properties

com.wowza.wms.module.ModuleProperties

logging

Client Logging

com.wowza.wms.module.ModuleClientLogging

flvplayback

FLVPlayback

com.wowza.wms.module.ModuleFLVPlayback

ModuleEncryptionHandlerCupertinoStreaming

ModuleEncryptionHandlerCupertinoStreaming

com.wowza.wms.plugin.collection.module.ModuleEncryptionHandlerCupertinoStreaming

cupertinoEncryptionBaseURL

[http://XXXXXXXXXXX:1935](http://XXXXXXXXXXX:1935)

cupertinoEncryptionSharedSecret

XXXXXXXXXX

---

<div class="post-metadata">

**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [November 4, 2015, 7:52am UTC](https://community.wowza.com/t/ioerrorevent-type-ioerror-bubbles-false-cancelable-false-eventphase-2-text-error/40828/2 "2015-11-04T07:52:41Z")

</div>

Hello, this looks like an ActionScript error dealing with input/output

I suggest checking the encryption, file permissions and possibly firewall settings. If it looks like it might be an issue with your encryption settings you might open a ticket with support. Beyond that this is out of the scope this forum.

Regards,

Salvadore