# Information needed to log into load balancer page

**URL:** <https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191>\
**Category:** Wowza Streaming Engine\
**Created:** [April 20, 2021, 4:25pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191 "2021-04-20T16:25:20Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Derrick\_Freeman2](https://avatars.discourse-cdn.com/v4/letter/d/ecccb3/32.png) [@Derrick\_Freeman2](https://community.wowza.com/u/Derrick_Freeman2)\
**Post date:** [April 20, 2021, 4:25pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/1 "2021-04-20T16:25:20Z")

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I have set up load balancing for this: Dynamic load balancing for Wowza Streaming Engine 4.7.3 and later

And I place this similar information into a browser and a dialog appears: [http://192.168.1.1:1935/loadbalanceinfo](http://192.168.1.1:1935/loadbalanceinfo)

I don’t know what to place into the dialog window. Where would I find this information?

Derrick

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**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [April 21, 2021, 8:45pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/2 "2021-04-21T20:45:57Z")

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It should be just asking you to put in the Wowza Engine Manager username and password when you go to that link.

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**Author:** ![Derrick\_Freeman2](https://avatars.discourse-cdn.com/v4/letter/d/ecccb3/32.png) [@Derrick\_Freeman2](https://community.wowza.com/u/Derrick_Freeman2)\
**Post date:** [April 21, 2021, 11:08pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/3 "2021-04-21T23:08:41Z")

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That’s what I was thinking too. I did put in my Wowza Streaming Engine Manager username and password yesterday before I sent the message but could not log in.

Is there another option to see the servers in the load balancer list?

Also, is there a way to disable the required log-in?

Thank you,  
Derrick F.

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**Author:** ![Derrick\_Freeman2](https://avatars.discourse-cdn.com/v4/letter/d/ecccb3/32.png) [@Derrick\_Freeman2](https://community.wowza.com/u/Derrick_Freeman2)\
**Post date:** [May 6, 2021, 2:44am UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/4 "2021-05-06T02:44:26Z")

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Is there an answer to this post?

Derrick F

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**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [May 10, 2021, 2:38pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/5 "2021-05-10T14:38:37Z")

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Hi @Derrick_Freeman2

There is not a way to disable the authentication as it uses the Wowza Manager authentication option.  
Can you submit a support ticket that way we can review your configuration and assist you further on the issue?

> **[Open a Support Ticket](https://www.wowza.com/support/open-ticket)**
>
> Open a Wowza suppor ticket so our technical support engineers worldwide can help you succeed with your Wowza software and services.

Typically there is just an issue with the username and password that is used to login.

Regards,  
Alex Chepurnoy

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<div class="post-metadata">

**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [May 13, 2021, 8:22pm UTC](https://community.wowza.com/t/information-needed-to-log-into-load-balancer-page/93191/7 "2021-05-13T20:22:30Z")

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By default, Wowza Streaming Engine uses **B-Crypt** which will break Wowza Load Balancer HTTP calls ( \*calls to the “serverinfo” endpoint will not work).

To get around this, navigate to **Server.xml**

**Change this:**

```
<!-- none, basic, digest, remotehttp, digestfile-->
<AuthenticationMethod> **bcrypt** </AuthenticationMethod>
<em><!-- cleartext, digest, bcrypt --></em>
<PasswordEncodingScheme> **digest** </PasswordEncodingScheme>

```

**To this:**

```
<!-- none, basic, digest, remotehttp, digestfile-->
<AuthenticationMethod> **digestfile** </AuthenticationMethod>
<em><!-- cleartext, digest, bcrypt --></em>
<PasswordEncodingScheme> **digest** </PasswordEncodingScheme>

```

Then, add this property to the end of the Server.xml Properties container with the other Load Balancer properties:

```
<Property>
<Name>loadBalanceUseEncryptedAdminPassword</Name>
<Value>true</Value>
<Type>Boolean</Type>
</Property>

```

Finally, save and restart the WSE service for the changes to take effect.