# Incorrect count of HLS connection **URL:** \ **Category:** Wowza Streaming Engine\ **Tags:** media-players-and-devices\ **Created:** [July 29, 2014, 5:38pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850 "2014-07-29T17:38:02Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Stefano\_Cavallini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/stefano_cavallini/32/896_2.png) [@Stefano\_Cavallini](https://community.wowza.com/u/Stefano_Cavallini)\ **Post date:** [July 29, 2014, 5:38pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/1 "2014-07-29T17:38:02Z")
hello, I have a problem using Streamit HLS STB and wowza 4.0.4 . I have some IPTV channel with few connection limit, 7 for each channel . in each channel there a 1Mbp/s stream, 3 client Streamit Lukas video connected for each channel/application . in case of dropped line or bandwidth throttling at client site, the HLS STB try to reconnect automatically (appear buffer circle) during this operation the STB is disconnected from server (seems not completely) the result is that the connection remain hang up at server side, the connection never close completely, and the server count continuously the reconnection tentative as new client . result : 2-3 client connected, but the server display 40-50 concurrent connection . so, in this case the connection limit is 7, but I’m unable to connect due to incorrect count . need restart the application . any solution ? how to close the HLS client connection if the client is not really connected ? thanks steve ---
**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\ **Post date:** [July 30, 2014, 8:32am UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/2 "2014-07-30T08:32:07Z")
Hi, Thanks for the detailed description however I don’t think we will be able to accurately troubleshoot this with the description alone. Please open a ticket by sending an email to support@wowza.com When creating a ticket, please include a detailed description, a link to this thread for reference and a zip file containing the following directories: [Wowza-Install]/conf/ [Wowza-Install]/logs/ [Wowza-Install]/transcoder/ [Wowza-Install]/manager/logs/ Please do make sure you provide logs which show Wowza server starting. If you are not sure how to get this information please see the following tutorial. [How to create a compressed zip file in Windows, Mac OS and Linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux) - If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream. If you are using a .stream file to start re-streaming please provide this. - If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required. - If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration. Regards, Jason ---
**Author:** ![Piotr\_Golebiowski](https://avatars.discourse-cdn.com/v4/letter/p/54ee81/32.png) [@Piotr\_Golebiowski](https://community.wowza.com/u/Piotr_Golebiowski)\ **Post date:** [August 29, 2015, 6:53pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/3 "2015-08-29T18:53:00Z")
Hi, I have the same problem with HLS. Did you find any solution? ---
**Author:** ![Daren\_Johnson](https://avatars.discourse-cdn.com/v4/letter/d/ee59a6/32.png) [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)\ **Post date:** [September 24, 2015, 11:30pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/4 "2015-09-24T23:30:48Z")
Hi, In the above case, the issue was resolved by adding a [sort buffer.](https://www.wowza.com/docs/how-to-fix-unaligned-video-and-audio-with-a-server-side-sort-buffer) as the video/audio was unaligned and causing the encoder to frequently disconnect and reconnect. Daren ---
**Author:** ![Stefano\_Cavallini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/stefano_cavallini/32/896_2.png) [@Stefano\_Cavallini](https://community.wowza.com/u/Stefano_Cavallini)\ **Post date:** [July 30, 2014, 5:26pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/5 "2014-07-30T17:26:19Z")
hi Jason, ok I have open a ticket, thanks steve ---
**Author:** ![Stefano\_Cavallini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/stefano_cavallini/32/896_2.png) [@Stefano\_Cavallini](https://community.wowza.com/u/Stefano_Cavallini)\ **Post date:** [August 30, 2015, 12:52am UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/6 "2015-08-30T00:52:35Z")
Hi piotrg, you have issue using Streamit STB ? steve ---
**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\ **Post date:** [July 31, 2014, 8:24am UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/7 "2014-07-31T08:24:27Z")
Hi, Thanks, this will now be handled in ticket #98970. Regards, Jason ---
**Author:** ![Pavlo\_Petrychenko](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@Pavlo\_Petrychenko](https://community.wowza.com/u/Pavlo_Petrychenko)\ **Post date:** [April 14, 2017, 2:37pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/8 "2017-04-14T14:37:57Z")
Hi, Our player configured to automatically reconnect when stream interrupted. So when live event finished, but any player left on browser and continue once per 3 second to request wowza for m3u8 - number of connections can growth to 2000-3000 for several hours. Ho we can manage to close this connection from wowza side ? ---
**Author:** ![Hout\_Narort](https://avatars.discourse-cdn.com/v4/letter/h/49beb7/32.png) [@Hout\_Narort](https://community.wowza.com/u/Hout_Narort)\ **Post date:** [June 6, 2017, 4:23am UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/9 "2017-06-06T04:23:51Z")
Dear All, I have the same issue but my case is happen after i enabled security playback. Any solution or Ideas? Thanks, Narort ---
**Author:** ![Christian\_Avalos](https://avatars.discourse-cdn.com/v4/letter/c/ed655f/32.png) [@Christian\_Avalos](https://community.wowza.com/u/Christian_Avalos)\ **Post date:** [June 13, 2018, 4:08pm UTC](https://community.wowza.com/t/incorrect-count-of-hls-connection/36850/10 "2018-06-13T16:08:57Z")
ufff same issue here, any news abouth this error?