# I paid 6 days ago for wowza stream engine. but I didn't receive the liscense. is this normal? I couldn't see my account page

**URL:** <https://community.wowza.com/t/i-paid-6-days-ago-for-wowza-stream-engine-but-i-didnt-receive-the-liscense-is-this-normal-i-couldnt-see-my-account-page/92316>\
**Category:** Wowza Streaming Engine\
**Created:** [November 10, 2020, 4:25am UTC](https://community.wowza.com/t/i-paid-6-days-ago-for-wowza-stream-engine-but-i-didnt-receive-the-liscense-is-this-normal-i-couldnt-see-my-account-page/92316 "2020-11-10T04:25:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cho\_hyunsu](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@cho\_hyunsu](https://community.wowza.com/u/cho_hyunsu)\
**Post date:** [November 10, 2020, 4:25am UTC](https://community.wowza.com/t/i-paid-6-days-ago-for-wowza-stream-engine-but-i-didnt-receive-the-liscense-is-this-normal-i-couldnt-see-my-account-page/92316/1 "2020-11-10T04:25:51Z")

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I’m still couldn’t use it. my project was broken. My engineers are tired.

I don’t understand. Did I ask rocket science?

I send email 7 times. I requested cancel my payment. No answer.

What can I do? How can you pay for this?

I don’t understand.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [November 10, 2020, 6:27pm UTC](https://community.wowza.com/t/i-paid-6-days-ago-for-wowza-stream-engine-but-i-didnt-receive-the-liscense-is-this-normal-i-couldnt-see-my-account-page/92316/2 "2020-11-10T18:27:15Z")

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Per community guidelines, we are unable to discuss your private account in the forums. I have shared your information with our customer success team though to be sure they follow up with you @cho_hyunsu

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**Author:** ![cho\_hyunsu](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@cho\_hyunsu](https://community.wowza.com/u/cho_hyunsu)\
**Post date:** [November 10, 2020, 9:12pm UTC](https://community.wowza.com/t/i-paid-6-days-ago-for-wowza-stream-engine-but-i-didnt-receive-the-liscense-is-this-normal-i-couldnt-see-my-account-page/92316/3 "2020-11-10T21:12:20Z")

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I’m so sorry for my mistake. I thought that I bought Streaming Engine but I bought Cloud version. That’s why I couldn’t get the license. But I received answer after 6 days later nobody didn’t say like that.

I’m sorry again.

Don’t make mistakes like me. 😅