# I have sent your message before 5 days and I have not received any answer!

**URL:** <https://community.wowza.com/t/i-have-sent-your-message-before-5-days-and-i-have-not-received-any-answer/48166>\
**Category:** Wowza Streaming Engine\
**Created:** [February 22, 2017, 12:39am UTC](https://community.wowza.com/t/i-have-sent-your-message-before-5-days-and-i-have-not-received-any-answer/48166 "2017-02-22T00:39:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lykourgos\_Kekempanos](https://avatars.discourse-cdn.com/v4/letter/l/b77776/32.png) [@Lykourgos\_Kekempanos](https://community.wowza.com/u/Lykourgos_Kekempanos)\
**Post date:** [February 22, 2017, 12:39am UTC](https://community.wowza.com/t/i-have-sent-your-message-before-5-days-and-i-have-not-received-any-answer/48166/1 "2017-02-22T00:39:19Z")

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I have sent a message to your e-mail, before 5 days (billing@ , tickets@, sales, etc…), and I have not received any answer from you!

I would suggest you to change the policy followed your customers, especially those who already pay so years and continue to pay…

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**Author:** ![Lykourgos\_Kekempanos](https://avatars.discourse-cdn.com/v4/letter/l/b77776/32.png) [@Lykourgos\_Kekempanos](https://community.wowza.com/u/Lykourgos_Kekempanos)\
**Post date:** [February 23, 2017, 4:47am UTC](https://community.wowza.com/t/i-have-sent-your-message-before-5-days-and-i-have-not-received-any-answer/48166/2 "2017-02-23T04:47:01Z")

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The issue is resolved!

I would appreciate in the future be reply quicker, simple questions in the already customers they use your services.