# I have a ERR\_SSL\_PROTOCOL\_ERROR not sure what that means

**URL:** <https://community.wowza.com/t/i-have-a-err-ssl-protocol-error-not-sure-what-that-means/53742>\
**Category:** Hire a Consultant\
**Tags:** protocols\
**Created:** [August 2, 2019, 4:18pm UTC](https://community.wowza.com/t/i-have-a-err-ssl-protocol-error-not-sure-what-that-means/53742 "2019-08-02T16:18:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Pedro\_Yadaicela](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Pedro\_Yadaicela](https://community.wowza.com/u/Pedro_Yadaicela)\
**Post date:** [August 2, 2019, 4:18pm UTC](https://community.wowza.com/t/i-have-a-err-ssl-protocol-error-not-sure-what-that-means/53742/1 "2019-08-02T16:18:48Z")

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I get a ERR\_SSL\_PROTOCOL\_ERROR at the front end and in the access logs I get

VHostUtils.configureSSL: java.security.UnrecoverableKeyException: Cannot recover key

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**Author:** ![Karel\_Boek](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/karel_boek/32/454_2.png) [@Karel\_Boek](https://community.wowza.com/u/Karel_Boek)\
**Post date:** [August 2, 2019, 8:39pm UTC](https://community.wowza.com/t/i-have-a-err-ssl-protocol-error-not-sure-what-that-means/53742/2 "2019-08-02T20:39:32Z")

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Hi @Pedro Yadaicela, most likely your JKS is incomplete or corrupt.