# I can't watch the HLS on the iPhone or iPad **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [September 5, 2016, 5:06am UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461 "2016-09-05T05:06:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Zhang\_Jingyu](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@Zhang\_Jingyu](https://community.wowza.com/u/Zhang_Jingyu)\ **Post date:** [September 5, 2016, 5:06am UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461/1 "2016-09-05T05:06:00Z")
Hi, I received an RTMP stream by Wowza Streaming Engine,I can watch it on the mac or android by his url.but when I start it on my iPhone or pad,it can’t be successful,here is my log : 2016-09-05 20:59:52 CST connect cupertino INFO 200 157421068 - _defaultVHost_ live _definst_ 2444.448 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) - Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 157421068 0 0 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 20:59:52 CST create stream INFO 200 myStream - _defaultVHost_ live _definst_ 0.001 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) - Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 157421068 0 0 14 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 20:59:52 CST connect cupertino INFO 200 1383283218 - _defaultVHost_ live _definst_ 2444.577 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1383283218 0 0 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 20:59:52 CST create stream INFO 200 myStream - _defaultVHost_ live _definst_ 0.001 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1383283218 0 0 15 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 20:59:52 CST connect cupertino INFO 200 1846149004 - _defaultVHost_ live _definst_ 2444.708 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1846149004 0 0 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 20:59:52 CST create stream INFO 200 myStream - _defaultVHost_ live _definst_ 0.0 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1846149004 0 0 16 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST destroy stream INFO 200 myStream - _defaultVHost_ live _definst_ 34.186 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1383283218 0 1344 15 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST disconnect cupertino INFO 200 1383283218 - _defaultVHost_ live _definst_ 2478.763 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1383283218 0 1344 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST destroy stream INFO 200 myStream - _defaultVHost_ live _definst_ 34.315 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) - Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 157421068 0 642 14 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST disconnect cupertino INFO 200 157421068 - _defaultVHost_ live _definst_ 2478.764 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) - Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 157421068 0 642 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST destroy stream INFO 200 myStream - _defaultVHost_ live _definst_ 34.056 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1846149004 0 1344 16 0 0 0 myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:26 CST disconnect cupertino INFO 200 1846149004 - _defaultVHost_ live _definst_ 2478.764 192.168.1.191 1935 [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) 192.168.1.160 http (cupertino) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) Mozilla/5.0 (iPhone; CPU iPhone OS 9\_3\_4 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13G35 Safari/601.1 1846149004 0 1344 - 0 - - myStream - - - - - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - [http://192.168.1.191:1935/live/myStream/playlist.m3u8](http://192.168.1.191:1935/live/myStream/playlist.m3u8) - 2016-09-05 21:00:44 CST app-stop application INFO 200 _definst_ vod/_definst_ - - - 27491.516 - - - - - - - - - - - - - - - - - - - - - - - - - so what caused this situation?I am very urgently in need of help,thank you. ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [September 5, 2016, 9:06am UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461/2 "2016-09-05T09:06:56Z")
Hello there and welcome to the Wowza support forum. First of all, can you confirm the stream source is “live” and that it has cupertino packetization enabled? Next, what are the audio/video codecs of the source? As well as the “profile” setting? Thank you, Salvadore ---
**Author:** ![Dope\_Labs](https://avatars.discourse-cdn.com/v4/letter/d/7ea924/32.png) [@Dope\_Labs](https://community.wowza.com/u/Dope_Labs)\ **Post date:** [September 6, 2016, 9:58am UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461/3 "2016-09-06T09:58:16Z")
just curious, since you are running this on a local address, are your ios devices connected to local wifi? ---
**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\ **Post date:** [September 26, 2016, 8:39am UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461/4 "2016-09-26T08:39:34Z")
Hello, To check if Cupertino Packetization is enabled: Please select a browser and input http://[wowza-ip-address]:8088 Application, select the Application you are using, Setup\> Edit\> Playback types “Apple HLS” Save\> Restart Application If those devices are not on the same network, you will need to setup port forwarding in your router to your Wowza Server. www.portforward.com Also posting the codecs and profile you are using for your source, along with the error you are seeing when playing back the streams in iPhone/iPad will be helpful. Regards, JasonT ---
**Author:** ![Zhang\_Jingyu](https://avatars.discourse-cdn.com/v4/letter/z/d2c977/32.png) [@Zhang\_Jingyu](https://community.wowza.com/u/Zhang_Jingyu)\ **Post date:** [September 5, 2016, 6:15pm UTC](https://community.wowza.com/t/i-cant-watch-the-hls-on-the-iphone-or-ipad/47461/5 "2016-09-05T18:15:23Z")
> Hello there and welcome to the Wowza support forum. > > First of all, can you confirm the stream source is “live” and that it has cupertino packetization enabled? > > Next, what are the audio/video codecs of the source? As well as the “profile” setting? > > Thank you, > > Salvadore Thank you for your reply.I check the stream source,but…" it has cupertino packetization enabled",how to confirm it? Are there some support article to teach me?