# I can't log in WowzaStreaminEngineManager as an administrator all of a sudden

**URL:** <https://community.wowza.com/t/i-cant-log-in-wowzastreaminenginemanager-as-an-administrator-all-of-a-sudden/97254>\
**Category:** Wowza Streaming Engine\
**Created:** [May 9, 2024, 3:22am UTC](https://community.wowza.com/t/i-cant-log-in-wowzastreaminenginemanager-as-an-administrator-all-of-a-sudden/97254 "2024-05-09T03:22:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Hyoseok\_Choi](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@Hyoseok\_Choi](https://community.wowza.com/u/Hyoseok_Choi)\
**Post date:** [May 9, 2024, 3:22am UTC](https://community.wowza.com/t/i-cant-log-in-wowzastreaminenginemanager-as-an-administrator-all-of-a-sudden/97254/1 "2024-05-09T03:22:51Z")

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Hello, I am an LMS system maintenance employee.  
I’ve been using WowzaStreaminEngine for years now and suddenly I can’t log in to the admin screen for a few days now.  
Here’s the situation…

1. Try Login and license key error

2. license key input and save, and try again

3. I Googled with the error message above and confirmed that I should check the 1935 port and 8088 port firewall issues. So I checked.

Of course, I also checked the WowzaStreaminEngine service startup  
(Please refer to the captured images below)

 ![0509122055937988](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/2X/5/576a7332803bea7a34c586fcda3ca809449a4934.jpeg)

I don’t understand why 1935port isn’t Listen when the service is on, and  
I don’t know why I can’t log in to the admin page that was working well all of a sudden.

Server administrators continue to say that the network and firewall for that port are fine.

Plz help!

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**Author:** ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)\
**Post date:** [May 9, 2024, 8:44pm UTC](https://community.wowza.com/t/i-cant-log-in-wowzastreaminenginemanager-as-an-administrator-all-of-a-sudden/97254/2 "2024-05-09T20:44:13Z")

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Hi,

please open a [support ticket](https://support.wowza.com/techsupport-request) from your Wowza account, so we can help in your individual use case. Also include your [conf and log files](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux) please.

Regards,  
Bernd Backhaus  
Wowza Support  
WOWZA | The solution you start with, the partner you scale with.

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![](http://community.wowza.com/uploads/original/2X/3/3f119fef7577c4215fcca9d530587529b4e95406.png)

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<div class="post-metadata">

**Author:** ![marcosandrew](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/marcosandrew/32/1408_2.png) [@marcosandrew](https://community.wowza.com/u/marcosandrew)\
**Post date:** [June 10, 2024, 11:21am UTC](https://community.wowza.com/t/i-cant-log-in-wowzastreaminenginemanager-as-an-administrator-all-of-a-sudden/97254/3 "2024-06-10T11:21:56Z")

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Thank you for this response.