# How to find the usage limit of the payment plan

**URL:** <https://community.wowza.com/t/how-to-find-the-usage-limit-of-the-payment-plan/92480>\
**Category:** Community\
**Created:** [December 9, 2020, 7:32am UTC](https://community.wowza.com/t/how-to-find-the-usage-limit-of-the-payment-plan/92480 "2020-12-09T07:32:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Luther\_Keng](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@Luther\_Keng](https://community.wowza.com/u/Luther_Keng)\
**Post date:** [December 9, 2020, 7:32am UTC](https://community.wowza.com/t/how-to-find-the-usage-limit-of-the-payment-plan/92480/1 "2020-12-09T07:32:12Z")

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Hello guys,  
I bought “One Month of Streaming plan” (149$), when i access to cloud i just see amount time and data i used.  
Where can I find the remaining time spent. Because i have test stream for many time (about 10 hours stream) so i want to check limited time to usable.  
I have an event for 6 hour live stream coming up, I’m afraid that there will be a limitation problem.  
Can I pay more to use the service ? (i try to pay “One Month of Streaming plan” but was unable to do so).

Thank you so much.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [December 10, 2020, 12:04am UTC](https://community.wowza.com/t/how-to-find-the-usage-limit-of-the-payment-plan/92480/2 "2020-12-10T00:04:28Z")

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Hi @Luther_Keng welcome to our community. 😀

We don’t address billing questions here in the technical forums to protect your privacy. I wouldn’t have access to this information, but if you email [customerservice@wowza.com](mailto:customerservice@wowza.com), they have access to that info and can help you.

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**Author:** ![Luther\_Keng](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@Luther\_Keng](https://community.wowza.com/u/Luther_Keng)\
**Post date:** [December 10, 2020, 1:59am UTC](https://community.wowza.com/t/how-to-find-the-usage-limit-of-the-payment-plan/92480/3 "2020-12-10T01:59:27Z")

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Thanks for your response 🙂  
I will contact customer service to get more information.