# Hosted player down

**URL:** <https://community.wowza.com/t/hosted-player-down/92829>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [February 12, 2021, 7:13am UTC](https://community.wowza.com/t/hosted-player-down/92829 "2021-02-12T07:13:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Natan\_Rosseel](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Natan\_Rosseel](https://community.wowza.com/u/Natan_Rosseel)\
**Post date:** [February 12, 2021, 7:13am UTC](https://community.wowza.com/t/hosted-player-down/92829/1 "2021-02-12T07:13:40Z")

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On February the 10th we had a live streaming concert. All loooked fine, tested in advance, no errors.  
From 8:05pm till 8:45 the hosted player went down. Everybody who was allready on the stream could watch till the end, but if you started after 8:05pm or refreshed the browser there was no player to be seen.  
No errors or warnings on Wowza cloud. Good stream health.  
settings:  
EU (Belgium)  
Other RTMP  
No reduced latency  
Pay as you go  
source delivery method: push  
1920 x 1080  
Wowza Streaming Cloud  
HLS VOD stream: Yes  
Recording: Yes  
Closed Captions: No  
Delivery Method: Apple HLS  
Player: Original HTML5 Player  
Player width: Responsive

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**Author:** ![Karel\_Boek](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/karel_boek/32/454_2.png) [@Karel\_Boek](https://community.wowza.com/u/Karel_Boek)\
**Post date:** [February 12, 2021, 8:39am UTC](https://community.wowza.com/t/hosted-player-down/92829/2 "2021-02-12T08:39:10Z")

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No incidents with Wowza Cloud reported on Feb 10 ([https://wowza-streaming-cloud.statuspage.io/](https://wowza-streaming-cloud.statuspage.io/)); best is to contact [customerservices@wowza.com](mailto:customerservices@wowza.com)

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<div class="post-metadata">

**Author:** ![Natan\_Rosseel](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Natan\_Rosseel](https://community.wowza.com/u/Natan_Rosseel)\
**Post date:** [February 12, 2021, 9:19am UTC](https://community.wowza.com/t/hosted-player-down/92829/3 "2021-02-12T09:19:13Z")

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Hi Karel,

The mail adress customerservices seems to refuse my email…

Bronserver: mail.gent.be

[customerservices@wowza.com](mailto:customerservices@wowza.com)  
[104.47.73.138]  
Remote Server returned ‘554 5.0.0 \<[104.47.73.138] #5.0.0 smtp; 5.1.0 - Unknown address error 550-‘5.4.1 Recipient address rejected: Access denied. AS(201806281) [[MW2NAM04FT032.eop-NAM04.prod.protection.outlook.com](http://MW2NAM04FT032.eop-NAM04.prod.protection.outlook.com)]’ (delivery attempts: 0)\>’

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<div class="post-metadata">

**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [February 12, 2021, 3:24pm UTC](https://community.wowza.com/t/hosted-player-down/92829/4 "2021-02-12T15:24:45Z")

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It was an accidental typo, that’s all.

The correct email address is [customerservice@wowza.com](mailto:customerservice@wowza.com)

it is not services with the S on the end.

Our website has a contact tab and page where all our email addresses can be easily seen if you have any other issues with the correct address:

> **[Contact Wowza Sales](https://www.wowza.com/contact)**
>
> Contact one of our video streaming solutions experts to talk about prices, products, and services. We also offer custom pricing for enterprise organizations.