# HLS-LL Disconnecting Streams After a Few Seconds
**URL:** https://community.wowza.com/t/hls-ll-disconnecting-streams-after-a-few-seconds/92186
**Category:** Wowza Streaming Engine
**Created:** [October 22, 2020, 8:59pm UTC](https://community.wowza.com/t/hls-ll-disconnecting-streams-after-a-few-seconds/92186 "2020-10-22T20:59:45Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Avi\_Kaneti](https://community.wowza.com/u/Avi_Kaneti)
#### Post date: [October 22, 2020, 8:59pm UTC](https://community.wowza.com/t/hls-ll-disconnecting-streams-after-a-few-seconds/92186/1 "2020-10-22T20:59:45Z")
Hello,
I recently configured the new Wowza Streaming Engine server as per the HLS-LL instructions but the playback stops after a few seconds.
There are some interesting “destroy stream” and “disconnect” messages in the logs:
2020-10-22 20:49:05 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][a]: Add segment: id:8 type:m4s\_audio a:259 start:42001 duration:6014 - – 1280.995 - - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-22 20:49:07 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][v]: Add segment: id:6 type:m4s\_video v/k:250/1 start:41666 duration:8333 – - 1283.556 - - - - - - - - - - - - - - - - - - - - - - - –
2020-10-22 20:49:10 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][a]: Add segment: id:9 type:m4s\_audio a:258 start:48015 duration:5990 - – 1286.873 - - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-22 20:49:15 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][v]: Add segment: id:7 type:m4s\_video v/k:250/1 start:49999 duration:8333 – - 1291.215 - - - - - - - - - - - - - - - - - - - - - - - –
2020-10-22 20:49:16 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][a]: Add segment: id:10 type:m4s\_audio a:259 start:54005 duration:6014 - – 1292.873 - - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-22 20:49:23 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][v]: Add segment: id:8 type:m4s\_video v/k:250/1 start:58332 duration:8334 – - 1299.534 - - - - - - - - - - - - - - - - - - - - - - - –
2020-10-22 20:49:31 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][v]: Add segment: id:9 type:m4s\_video v/k:250/1 start:66666 duration:8333 – - 1307.895 - - - - - - - - - - - - - - - - - - - - - - - –
2020-10-22 20:49:40 UTC comment server INFO 200 - CmafWriterHandler.createSegmentM4S[llhls/_definst_/test][v]: Add segment: id:10 type:m4s\_video v/k:250/1 start:74999 duration:8333 – - 1316.281 - - - - - - - - - - - - - - - - - - - - - - - –
2020-10-22 20:49:49 UTC stop stream INFO 200 test - _defaultVHost_ llhls _definst_ 83.372 [myserver.com](http://myserver.com) 443 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 86.187.239.105 http (cupertino) [https://myserver.com/llhls/](https://myserver.com/llhls/)_definst_/test/playlist.m3u8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15 393309379 0 5533247 2 2911041 0 5423150 test - - - - - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 -
2020-10-22 20:49:49 UTC destroy stream INFO 200 test - _defaultVHost_ llhls _definst_ 83.373 [myserver.com](http://myserver.com) 443 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 86.187.239.105 http (cupertino) [https://myserver.com/llhls/](https://myserver.com/llhls/)_definst_/test/playlist.m3u8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15 393309379 0 5533247 2 2911041 0 5423150 test - - - - - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 -
2020-10-22 20:49:49 UTC disconnect cupertino INFO 200 393309379 - _defaultVHost_ llhls _definst_ 94.076 [myserver.com](http://myserver.com) 443 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 86.187.239.105 http (cupertino) [https://myserver.com/llhls/](https://myserver.com/llhls/)_definst_/test/playlist.m3u8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0 Safari/605.1.15 393309379 0 5533247 - 2911041 - - test - - - - - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 - [http://myserver.com:443/llhls/](http://myserver.com:443/llhls/)_definst_/test/playlist.m3u8 -
Thank you!
---
### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [October 23, 2020, 3:46pm UTC](https://community.wowza.com/t/hls-ll-disconnecting-streams-after-a-few-seconds/92186/2 "2020-10-23T15:46:40Z")
Welcome to the forums @Avi_Kaneti!
Sorry you’re having problems here with LL-HLS. This is a fairly new protocol and as a friendly reminder since you’re new, forums are not an official source of Wowza technical support, so for any streaming code review requests or potential bugs, we will need a ticket.
Please do submit one because customer feedback is really important to us so we can make sure the LL-HLS workflow is functioning properly. You can make some adjustments to the segment size and lower your bitrates as a test to see if that helps.
Here is where you can submit a ticket so we can test it and see what is wrong:
> **[Open a Support Ticket](https://www.wowza.com/support/open-ticket)**
>
> Open a Wowza suppor ticket so our technical support engineers worldwide can help you succeed with your Wowza software and services.