# Hikvision cameras and Wowza **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [July 13, 2015, 9:38am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990 "2015-07-13T09:38:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Neil\_SALTER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/neil_salter/32/761_2.png) [@Neil\_SALTER](https://community.wowza.com/u/Neil_SALTER)\ **Post date:** [July 13, 2015, 9:38am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/1 "2015-07-13T09:38:49Z")
Hi, I have been using Wowza for around a year now with Axis cameras and have no problems with the streams. I am now streaming for a client and they use Hikvision cameras. Once every day or 2 the stream stops, the picture goes blank but the audio continues. Has anyone had the same issue or know of a fix? The same also happens when the same cameras are streamed through Angelcam servers. Thanks in advance. ---
**Author:** ![Michelle\_B](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/michelle_b/32/394_2.png) [@Michelle\_B](https://community.wowza.com/u/Michelle_B)\ **Post date:** [July 14, 2015, 3:08pm UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/2 "2015-07-14T15:08:50Z")
Hi, The issue may be a problem with the video track encoding on the source encoder, or in how the audio/video is aligned coming into Wowza. So that we can investigate further, do submit a support request to support@wowza.com from an email address that is listed as a valid support contact for your Wowza account. We would need conf and logs files, and URL links from you, and this would be better handled through a ticket. Please include a link to this post for reference. Michelle ---
**Author:** ![bryce\_moodley](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryce\_moodley](https://community.wowza.com/u/bryce_moodley)\ **Post date:** [July 22, 2015, 12:45pm UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/3 "2015-07-22T12:45:38Z")
> Hi, > > I have been using Wowza for around a year now with Axis cameras and have no problems with the streams. > > I am now streaming for a client and they use Hikvision cameras. > > Once every day or 2 the stream stops, the picture goes blank but the audio continues. > > Has anyone had the same issue or know of a fix? > > The same also happens when the same cameras are streamed through Angelcam servers. > > Thanks in advance. Hi Dawlish, apologies for going slightly off topic. What protocol are you using to stream? ---
**Author:** ![Said\_Syakin](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Said\_Syakin](https://community.wowza.com/u/Said_Syakin)\ **Post date:** [February 20, 2017, 1:35am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/4 "2017-02-20T01:35:09Z")
Hello, I have the same problem with hikvision cameras “Once every day or 2 the stream stops, the picture goes blank but the audio continues.”. Have anyone solved this problem? Many thanks. ---
**Author:** ![Adrian\_Hu](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@Adrian\_Hu](https://community.wowza.com/u/Adrian_Hu)\ **Post date:** [March 1, 2017, 6:29am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/5 "2017-03-01T06:29:30Z")
Hey. Did you solve the problem ? I’m having the exactly same issue as you. Thanks ---
**Author:** ![Adrian\_Hu](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@Adrian\_Hu](https://community.wowza.com/u/Adrian_Hu)\ **Post date:** [March 1, 2017, 6:30am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/6 "2017-03-01T06:30:46Z")
Hi did you solve the issue ? I have the exactly same problem. thanks ---
**Author:** ![Adrian\_Bradshaw](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@Adrian\_Bradshaw](https://community.wowza.com/u/Adrian_Bradshaw)\ **Post date:** [September 1, 2017, 9:55am UTC](https://community.wowza.com/t/hikvision-cameras-and-wowza/43990/7 "2017-09-01T09:55:04Z")
No solution here. Still rebooting daily and pushing us towards a different streaming solution. We don’t see this problem with other streaming server solutions we have trialled.