# Hi Stream unavailable hosted wowza player not working

**URL:** <https://community.wowza.com/t/hi-stream-unavailable-hosted-wowza-player-not-working/50608>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [January 18, 2018, 6:08pm UTC](https://community.wowza.com/t/hi-stream-unavailable-hosted-wowza-player-not-working/50608 "2018-01-18T18:08:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Nicolae\_Ciobota1](https://avatars.discourse-cdn.com/v4/letter/n/c5a1d2/32.png) [@Nicolae\_Ciobota1](https://community.wowza.com/u/Nicolae_Ciobota1)\
**Post date:** [January 18, 2018, 6:08pm UTC](https://community.wowza.com/t/hi-stream-unavailable-hosted-wowza-player-not-working/50608/1 "2018-01-18T18:08:28Z")

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Hi I set up a stream with low latency. I can see the transcoder starting but the player says stream not found. i can see the preview videos on both stream and transcoder.

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**Author:** ![Jermaine\_Hemby](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@Jermaine\_Hemby](https://community.wowza.com/u/Jermaine_Hemby)\
**Post date:** [January 20, 2018, 5:18pm UTC](https://community.wowza.com/t/hi-stream-unavailable-hosted-wowza-player-not-working/50608/2 "2018-01-20T17:18:39Z")

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Hello

Thanks for contacting the Wowza Community

Can you confirm the direct playback URL works before it gets to the player?

I checked your latest test and see the stream is disconnecting withing 3-5 mins after you start. I also see some disconnects on the encoder stream, which both would cause issues.

I suggest opening a ticket [HERE](https://www.wowza.com/support/open-ticket) and we can get more detailed into the issue to find out the root cause

thanks,

Jermaine