# Help please!
**URL:** https://community.wowza.com/t/help-please/47758
**Category:** Wowza Streaming Engine
**Created:** [November 26, 2016, 8:16am UTC](https://community.wowza.com/t/help-please/47758 "2016-11-26T08:16:40Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Chris\_W](https://community.wowza.com/u/Chris_W)
#### Post date: [November 26, 2016, 8:16am UTC](https://community.wowza.com/t/help-please/47758/1 "2016-11-26T08:16:40Z")
I need this run only. We installed wowza streaming engine on linux server purchased by hostgator.
After that this url should be work. [http://x.x.x.x:8088/enginemanager](http://x.x.x.x:8088/enginemanager)
After that. This ip is from server. x.x.x.x
Wowza support require log files from us which i already provide. But after that they informed that hostgator server is restart again and again. But we are doing this because I was thinking url will work after this and they are thinking problem is because of server restart but its not.
Wowza support says this issue is because of server port and shared tutorial to change it. Tutorial changes can only work when this
[http://x.x.x.x:8088/enginemanager](http://x.x.x.x:8088/enginemanager) url work. Which is not working.
So now I can’t change it.
Any possible help would be appreciated. Thanks!
---
### Author:  [@Jermaine\_Hemby](https://community.wowza.com/u/Jermaine_Hemby)
#### Post date: [December 4, 2016, 9:12am UTC](https://community.wowza.com/t/help-please/47758/2 "2016-12-04T09:12:45Z")
Hello!
Thanks for contacting Wowza Forums!
The URL mentioned above is working for me. (I removed the IP address to not publicly show your access URL). If you are still having issues, I suggest opening a support ticket [HERE](https://www.wowza.com/support/open-ticket) and you can share some of your information. Also include the /conf and /logs files for our review and a description of the issue at hand.
Regards.
Jermaine