# Help on Transcoder addOn in WSE 4.0.1

**URL:** <https://community.wowza.com/t/help-on-transcoder-addon-in-wse-4-0-1/35930>\
**Category:** Wowza Streaming Engine\
**Created:** [March 19, 2014, 5:12pm UTC](https://community.wowza.com/t/help-on-transcoder-addon-in-wse-4-0-1/35930 "2014-03-19T17:12:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![david\_wong](https://avatars.discourse-cdn.com/v4/letter/d/47e85d/32.png) [@david\_wong](https://community.wowza.com/u/david_wong)\
**Post date:** [March 19, 2014, 5:12pm UTC](https://community.wowza.com/t/help-on-transcoder-addon-in-wse-4-0-1/35930/1 "2014-03-19T17:12:50Z")

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Dear Wowza support

I evaluation the wowza streaming engine (installed at 64bits linux) (should have 1 transcoder license), but seemed transcoder did not work. Would u help a look

-sh-3.2$ head wowzastreamingengine\_error.log

#Version: 1.0

#Start-Date: 2014-03-18 00:18:31 HKT

#Software: Wowza Streaming Engine 4.0.1 build10615

#Date: 2014-03-18

-Try to generate the smil file

[http://192.168.65.59:8085/medialist?..e2&format=smil](http://192.168.65.59:8085/medialist?...e2&format=smil)

-In Log

WARN server comment - HTTPProviderMediaList.onHTTPRequest: MediaList not found: live2/_definst_/ngrp:live00.sdp\_all

or

-In test player

[http://192.168.65.59/live2/ngrp:live…l/manifest.f4m](http://192.168.65.59/live2/ngrp:live...l/manifest.f4m)

-Log

INFO stream create live00.sdp\_all -

WARN server comment - HTTPStreamerSanJoseLiveIndex.indexPlaylist[live2/_definst_/ngrp:live00.sdp\_all]: MediaList is empty.

p.s. I can streaming successfully using below URL in mobile

[http://192.168.65.59:80/live2/live00.sdp/playlist.m3u8](http://192.168.65.59:80/live2/live00.sdp/playlist.m3u8)

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**Author:** ![Daren\_Johnson](https://avatars.discourse-cdn.com/v4/letter/d/ee59a6/32.png) [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)\
**Post date:** [March 19, 2014, 10:41pm UTC](https://community.wowza.com/t/help-on-transcoder-addon-in-wse-4-0-1/35930/2 "2014-03-19T22:41:49Z")

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Hi,

It does seem as though the Transcoded streams are not running.

The best way to diagnose this is to open a ticket with Support.

Send an email to support@wowza.com and provide the following:

- The URL reference to this forum post.

- A ZIP file containing your conf/, logs/, transcoder/ and manager/logs folders. If you are not sure how to get this information [please see this tutorial](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux). Please do make sure you provide logs which show Wowza server starting.

- If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream. If you are using a .stream file to start restreaming please provide this.

Daren