# Has anyone had any passthrough issues? I've noticed on all the servers passthrough is disabled... **URL:** \ **Category:** Wowza Video (Formerly Streaming Cloud)\ **Created:** [October 18, 2018, 3:20pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135 "2018-10-18T15:20:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Cody\_Richardson](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@Cody\_Richardson](https://community.wowza.com/u/Cody_Richardson)\ **Post date:** [October 18, 2018, 3:20pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/1 "2018-10-18T15:20:09Z")
I need to use passthrough and its no longer an option in wowza cloud servers. I’ve also tried using some all passthrough livestream setups but they won’t let me start the stream. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [October 15, 2018, 6:12pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/2 "2018-10-15T18:12:35Z")
Hi @Cody Richardson, we do offer this in Cloud. Do you want to reach out to tech support through a support ticket to see what the problem is? [https://www.wowza.com/pricing/streaming-cloud-plans/24x7](https://www.wowza.com/pricing/streaming-cloud-plans/24x7) Here is the doc: [https://www.wowza.com/docs/how-to-create-a-passthrough-live-stream-or-transcoder-with-wowza-streaming-cloud](https://www.wowza.com/docs/how-to-create-a-passthrough-live-stream-or-transcoder-with-wowza-streaming-cloud) ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [October 15, 2018, 10:36pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/3 "2018-10-15T22:36:04Z")
Hi @Cody Richardson, I understand our sales support team is speaking with you and explaining what plans you can use for this. I’m sorry for any confusion and frustration that you experienced. ---
**Author:** ![Shane\_H](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Shane\_H](https://community.wowza.com/u/Shane_H)\ **Post date:** [November 13, 2018, 5:52pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/4 "2018-11-13T17:52:39Z")
I am also seeing that there are no longer any server locations with the “PASS” option listed like there used to be, and as described in the doc article provided by Rose above. We haven’t changed our subscription plan. Has this feature been removed from some plans? I didn’t receive any notification of a change like this. What will happen to the passthrough streams we created in the past? Thank you. ---
**Author:** ![Cody\_Richardson](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@Cody\_Richardson](https://community.wowza.com/u/Cody_Richardson)\ **Post date:** [November 13, 2018, 7:22pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/5 "2018-11-13T19:22:32Z")
Hey Shane yes you need to change to 24x7 streaming or api. I changed to api and everything is working with passthrough ---
**Author:** ![Shane\_H](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Shane\_H](https://community.wowza.com/u/Shane_H)\ **Post date:** [November 13, 2018, 7:47pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/6 "2018-11-13T19:47:30Z")
Hi Cody, Thanks for the reply. It’s astounding to me that Wowza would make a change like this and not provide ANY warning or notification! Did you receive any official communication from them about this change? My business doesn’t need 24x7 streaming. And I’ve never used api. Can you provide links with more info on what this entails? Thanks so much! ---
**Author:** ![Cody\_Richardson](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@Cody\_Richardson](https://community.wowza.com/u/Cody_Richardson)\ **Post date:** [November 14, 2018, 5:34pm UTC](https://community.wowza.com/t/has-anyone-had-any-passthrough-issues-ive-noticed-on-all-the-servers-passthrough-is-disabled/52135/7 "2018-11-14T17:34:46Z")
Yes I went with api it has same GUI layout but no build in hours for live streaming so everything is on top- I think under $20per month.