# Getting Some Help with Streaming Server Configuration Error in Wowza **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [May 9, 2024, 10:57am UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256 "2024-05-09T10:57:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![marcosandrew](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/marcosandrew/32/1408_2.png) [@marcosandrew](https://community.wowza.com/u/marcosandrew)\ **Post date:** [May 9, 2024, 10:57am UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256/1 "2024-05-09T10:57:43Z")
Hello Community, I am encountering a few issues with my streaming server setup in Wowza and need some direction. Particularly, I am confronting errors related to Buffering or Playback Interruptions. I have checked my settings, reviewed the documentation, and tried troubleshooting steps, but I am still unable to resolve the issue. Could someone please advise on how to troubleshoot and fix this streaming server configuration error ? Any experiences, tips, or suggested advances would be enormously valuable. Thank you in advance for your help! With Regards, Marcos ---
**Author:** ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)\ **Post date:** [May 9, 2024, 8:46pm UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256/2 "2024-05-09T20:46:19Z")
Hi Marcos, please open a [support ticket](https://support.wowza.com/techsupport-request) from your Wowza account with a detailed issue description, so we can help in your individual use case. Also include your [conf and log files](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux) please. There are several parameters which could have an effect here and we’d like to check your existing configuration. Regards, Bernd Backhaus Wowza Support WOWZA | The solution you start with, the partner you scale with. [Wowza Video](https://www.wowza.com/video?utm_campaign=wowza-video-2022&utm_source=wowza&utm_medium=email-signature) is here! Look at all the new features that will help elevate your business. [Manage your Support cases online](https://portal.wowza.com/account/support) Bookmark our [FAQ page](https://support.wowza.com/hc/en-us) Bookmark our [Status page](https://status.wowza.com/) ![](http://community.wowza.com/uploads/original/2X/3/3f119fef7577c4215fcca9d530587529b4e95406.png) ---
**Author:** ![marcosandrew](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/marcosandrew/32/1408_2.png) [@marcosandrew](https://community.wowza.com/u/marcosandrew)\ **Post date:** [May 13, 2024, 9:25am UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256/3 "2024-05-13T09:25:33Z")
Hey Bernd\_Backhaus1, I have read the document which you have provided But I didn’t understand how to create the configuration and log file. Can you please provide a tutorial video link so that I can get this details. Thank you, Marcos ---
**Author:** ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)\ **Post date:** [May 13, 2024, 2:12pm UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256/4 "2024-05-13T14:12:08Z")
Marcos, we don’t have a video tutorial for this task, sorry. It’s pretty straight-forward though: with your favorite file manger, ZIP archiver or the commandline, go to the installation folder ( “install-dir” ) where your Wowza Streaming Engine resides, and package the following folders - if present - into a single ZIP archive - **[_install-dir_]/conf** - **[_install-dir_]/logs** - **[_install-dir_]/transcoder** - **[_install-dir_]/manager/logs** and either include it with the ticket, or upload it to a **safe** place like a non-public OneDrive or Dropbox folder, and include a private link in the ticket. Regards, Bernd Backhaus Wowza Support WOWZA | The solution you start with, the partner you scale with. [Wowza Video](https://www.wowza.com/video?utm_campaign=wowza-video-2022&utm_source=wowza&utm_medium=email-signature) is here! Look at all the new features that will help elevate your business. [Manage your Support cases online](https://portal.wowza.com/account/support) Bookmark our [FAQ page](https://support.wowza.com/hc/en-us) Bookmark our [Status page](https://status.wowza.com/) ![](http://community.wowza.com/uploads/original/2X/3/3f119fef7577c4215fcca9d530587529b4e95406.png) ---
**Author:** ![marcosandrew](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/marcosandrew/32/1408_2.png) [@marcosandrew](https://community.wowza.com/u/marcosandrew)\ **Post date:** [May 14, 2024, 4:03am UTC](https://community.wowza.com/t/getting-some-help-with-streaming-server-configuration-error-in-wowza/97256/5 "2024-05-14T04:03:29Z")
Thank you **Bernd\_Backhaus1** , I followed this steps and at this time I got the solution of to create the configuration and log file.