# first live stream issue

**URL:** <https://community.wowza.com/t/first-live-stream-issue/45452>\
**Category:** Wowza Streaming Engine\
**Created:** [June 16, 2015, 3:11pm UTC](https://community.wowza.com/t/first-live-stream-issue/45452 "2015-06-16T15:11:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mark\_copas](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@mark\_copas](https://community.wowza.com/u/mark_copas)\
**Post date:** [June 16, 2015, 3:11pm UTC](https://community.wowza.com/t/first-live-stream-issue/45452/1 "2015-06-16T15:11:49Z")

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Hi All,

I am having a problem with the (my) first live stream. Publisher is set up, I have got go coder on my iPhone, and I have emailed myself the configurations. All set up. I input the source authentication (I assume thats the publisher name and password??) i click on the big red button and i get a connection error…or the app keeps saying restarting…not sure whats going on. Is it possible port 1935 is closed?

For reference I can stream VoD no problem…

Update I have been told that port1935 is open both ways by my ISP…but I am still seeing a connection error on the iOS app on my phone

Any help appreciated.

/M

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [June 21, 2015, 9:07am UTC](https://community.wowza.com/t/first-live-stream-issue/45452/2 "2015-06-21T09:07:03Z")

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Hello.

I suggest opening a support ticket by sending a zipped copy of your /conf and /logs folders to support@wowza.com

Regards,

Salvadore

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**Author:** ![Ryan\_Balgobind](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@Ryan\_Balgobind](https://community.wowza.com/u/Ryan_Balgobind)\
**Post date:** [July 16, 2015, 3:54pm UTC](https://community.wowza.com/t/first-live-stream-issue/45452/3 "2015-07-16T15:54:49Z")

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Hello,

I have the same trouble. I did everything and send myself the config link.

When I press encode button on my tablet or iphone i see redirecting stream, but not else is happening.

I have the trial version of wowza streaming engine manager.

thanks,

Ryan