# FB not saving CC after live stream with Clearcaster

**URL:** <https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108>\
**Category:** Wowza ClearCaster Pro\
**Created:** [May 1, 2020, 4:48pm UTC](https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108 "2020-05-01T16:48:30Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Garry\_Wilkison\_ATXN](https://avatars.discourse-cdn.com/v4/letter/g/f14d63/32.png) [@Garry\_Wilkison\_ATXN](https://community.wowza.com/u/Garry_Wilkison_ATXN)\
**Post date:** [May 1, 2020, 4:48pm UTC](https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108/1 "2020-05-01T16:48:30Z")

</div>

Since getting the Clearcast Pro a month ago we done 20 live press events with closed captioning. The captioning has always been present while live, but when its available for VOD on two occasions there has not been any captioning with the file. Is that FB thing?

---

<div class="post-metadata">

**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [May 1, 2020, 5:05pm UTC](https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108/2 "2020-05-01T17:05:01Z")

</div>

Thanks for reaching out @Garry Wilkison ATXN.

A member of the ClearCaster team is going to reach out to you right away at your email address. We need to obtain some info on your exact ClearCaster device so we don’t share that in the public forums.

---

<div class="post-metadata">

**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [May 1, 2020, 5:06pm UTC](https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108/3 "2020-05-01T17:06:18Z")

</div>

Please be sure to check your spam box just in case the emails go there - sometimes our customers report that happening. Thanks!

---

<div class="post-metadata">

**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [May 1, 2020, 6:20pm UTC](https://community.wowza.com/t/fb-not-saving-cc-after-live-stream-with-clearcaster/55108/4 "2020-05-01T18:20:33Z")

</div>

Thank you @Garry Wilkison ATXN for submitting a ticket. Our technical support team will now work with you directly on your ClearCaster questions through that ticket.