# Errors while playing

**URL:** <https://community.wowza.com/t/errors-while-playing/42778>\
**Category:** Wowza Streaming Engine\
**Created:** [April 15, 2014, 4:38pm UTC](https://community.wowza.com/t/errors-while-playing/42778 "2014-04-15T16:38:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Malcolm\_Braniff1](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Malcolm\_Braniff1](https://community.wowza.com/u/Malcolm_Braniff1)\
**Post date:** [April 15, 2014, 4:38pm UTC](https://community.wowza.com/t/errors-while-playing/42778/1 "2014-04-15T16:38:52Z")

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Hello All,

I am having some trouble play certain formats in wowza. I am trying to play the MPEG-DASH format but keep getting this error: The video could not be loaded, either because the server or network failed or because the format is not supported.

Any help would be greatly appreciated.

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**Author:** ![Malcolm\_Braniff1](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Malcolm\_Braniff1](https://community.wowza.com/u/Malcolm_Braniff1)\
**Post date:** [April 15, 2014, 4:57pm UTC](https://community.wowza.com/t/errors-while-playing/42778/2 "2014-04-15T16:57:28Z")

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Or it will say playing and never will play

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**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\
**Post date:** [April 19, 2014, 3:25pm UTC](https://community.wowza.com/t/errors-while-playing/42778/3 "2014-04-19T15:25:23Z")

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Hi,

If this is still a problem, and you haven’t already, open a support ticket by writing to support@wowza.com. First re-start Wowza, start the live stream and test playback, the zip up /conf folder and current access log showing re-start and tests to support@wowza.com

Richard

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**Author:** ![Daren\_Johnson](https://avatars.discourse-cdn.com/v4/letter/d/ee59a6/32.png) [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)\
**Post date:** [April 15, 2014, 10:08pm UTC](https://community.wowza.com/t/errors-while-playing/42778/4 "2014-04-15T22:08:03Z")

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Hi,

Is this live or vod?

Do you have a public link you can provide to your stream, so that we can observe this first hand?

Daren

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**Author:** ![Malcolm\_Braniff1](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@Malcolm\_Braniff1](https://community.wowza.com/u/Malcolm_Braniff1)\
**Post date:** [April 16, 2014, 7:38am UTC](https://community.wowza.com/t/errors-while-playing/42778/5 "2014-04-16T07:38:23Z")

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> Hi,
> 
> Is this live or vod?
> 
> Do you have a public link you can provide to your stream, so that we can observe this first hand?
> 
> Daren

Its live. Sorry, I can’t provide a link due to government restrictions.