# Error: Source stream or file could not be found or access was denied.

**URL:** <https://community.wowza.com/t/error-source-stream-or-file-could-not-be-found-or-access-was-denied/46911>\
**Category:** Wowza Streaming Engine\
**Created:** [April 16, 2016, 9:20pm UTC](https://community.wowza.com/t/error-source-stream-or-file-could-not-be-found-or-access-was-denied/46911 "2016-04-16T21:20:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Nathan\_Soares](https://avatars.discourse-cdn.com/v4/letter/n/b77776/32.png) [@Nathan\_Soares](https://community.wowza.com/u/Nathan_Soares)\
**Post date:** [April 16, 2016, 9:20pm UTC](https://community.wowza.com/t/error-source-stream-or-file-could-not-be-found-or-access-was-denied/46911/1 "2016-04-16T21:20:51Z")

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![](http://i.imgur.com/sUWjHse.png)

![](http://i.imgur.com/MoizFUI.png)

Connection url: rtmp://[IP HERE]:1935/live/Nathanpr0

You can understand the problem only seeing these images.

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<div class="post-metadata">

**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [April 25, 2016, 12:21pm UTC](https://community.wowza.com/t/error-source-stream-or-file-could-not-be-found-or-access-was-denied/46911/2 "2016-04-25T12:21:17Z")

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Hello,

We appreciate the images provided, however, in order to get a clearer picture we request you [submit a support request via this link](https://www.wowza.com/support/open-ticket) and provide the following files in a zip file:

[wowza-install-dir]/conf

[wowza-install-dir]/logs

We look forward to receiving your request to help resolve this issue with you.

Regards,

Mac