# error on DVR not playing

**URL:** <https://community.wowza.com/t/error-on-dvr-not-playing/696>\
**Category:** Wowza Streaming Engine\
**Created:** [October 10, 2014, 12:06pm UTC](https://community.wowza.com/t/error-on-dvr-not-playing/696 "2014-10-10T12:06:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/system/32/447_2.png) [@system](https://community.wowza.com/u/system)\
**Post date:** [October 10, 2014, 12:06pm UTC](https://community.wowza.com/t/error-on-dvr-not-playing/696/1 "2014-10-10T12:06:06Z")

</div>

Hi there, I’ve a DVR setup in use on Wowza 3.6.3

I use my own delegate for extracting. I have key frames every 10 secs for live, and minimum DVR chunk set up at 10 secs as well

Once in a while, I can’t play an extract of DVR and when I look at the manifest of it, I get results with chunks as less than one second

What can cause DVR to set such small chunks if key frames are coming in as mentioned?

See example of manifest

#EXTM3U

#EXT-X-VERSION:3

#EXT-X-ALLOW-CACHE:NO

#EXT-X-TARGETDURATION:3

#EXT-X-MEDIA-SEQUENCE:7643

#EXTINF:0.066,

media\_DVR\_7643.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7644.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7645.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.067,

media\_DVR\_7646.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7647.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.034,

media\_DVR\_7648.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7649.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.066,

media\_DVR\_7650.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7651.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7652.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.067,

media\_DVR\_7653.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7654.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.034,

media\_DVR\_7655.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7656.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.066,

media\_DVR\_7657.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7658.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7659.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.067,

media\_DVR\_7660.ts?u2=1412946838000&u1=1412938740000

#EXTINF:1.933,

media\_DVR\_7661.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.034,

media\_DVR\_7662.ts?u2=1412946838000&u1=1412938740000

#EXTINF:2.033,

media\_DVR\_7663.ts?u2=1412946838000&u1=1412938740000

#EXTINF:0.066,

Thanks

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<div class="post-metadata">

**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [October 15, 2014, 2:47pm UTC](https://community.wowza.com/t/error-on-dvr-not-playing/696/2 "2014-10-15T14:47:15Z")

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Hello, if you have not done so already I would suggest opening a ticket.

Please zip up the following directories and send them to support@wowza.com. Also please include a link to this thread as a reference:

**[install-dir]/conf**

**[install-dir]/logs**

**[install-dir]/manager/logs**

Thank you,

Salvadore