# Error occurs when trying to connect to server

**URL:** <https://community.wowza.com/t/error-occurs-when-trying-to-connect-to-server/49706>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [September 18, 2017, 10:19am UTC](https://community.wowza.com/t/error-occurs-when-trying-to-connect-to-server/49706 "2017-09-18T10:19:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Danut\_Pralea](https://avatars.discourse-cdn.com/v4/letter/d/35a633/32.png) [@Danut\_Pralea](https://community.wowza.com/u/Danut_Pralea)\
**Post date:** [September 18, 2017, 10:19am UTC](https://community.wowza.com/t/error-occurs-when-trying-to-connect-to-server/49706/1 "2017-09-18T10:19:07Z")

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Hey guys!

I get these errors when trying to connect and start the live stream:

2017-09-18 12:51:49.507326+0300 ToneItUpTrainer\_Dev[428:143722] WowzaGoCoderSDK: Socket connect with err = 36 2017-09-18 12:51:49.508557+0300 ToneItUpTrainer\_Dev[428:143219] WowzaGoCoderSDK: Broadcast Message: WOWZ Connection Error Broadcast status: Broadcast shutting down 2017-09-18 12:51:49.509110+0300 ToneItUpTrainer\_Dev[428:143219] WowzaGoCoderSDK: WZH264Encoder - stopBroadcastingInternal 2017-09-18 12:51:49.509204+0300 ToneItUpTrainer\_Dev[428:143219] WowzaGoCoderSDK: Video Device - stop broadcasting 2017-09-18 12:51:49.510929+0300 ToneItUpTrainer\_Dev[428:143219] wowza error : Status is idle , error is “An error occurred when trying to connect to host: [6cbe9a.entrypoint.cloud.wowza.com](http://6cbe9a.entrypoint.cloud.wowza.com)” (code = 15)

I have done all the configs (the validate function comes out ok). I’ve set the username, password, everything.

We also have a method to fetch the state of the live stream object and I’m only trying to connect to the STARTED backend live stream object.

Does anyone have a lead on this? I’m in the dark with it.

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**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [September 20, 2017, 2:10pm UTC](https://community.wowza.com/t/error-occurs-when-trying-to-connect-to-server/49706/2 "2017-09-20T14:10:48Z")

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Hell Danut,

I see you have also submitted a support case on this issue with our Developer Support team. While it may appear to be an issue tied with Wowza Cloud _(since this was posted in the Wowza Cloud forum section)_, the issue is actually tied to the SDK setup in your case. Michelle will continue to work with you and your SDK configuration via the support ticket.

Regards,

Mac