# empty captions when loading SMIL from S3
**URL:** https://community.wowza.com/t/empty-captions-when-loading-smil-from-s3/46338
**Category:** Wowza Streaming Engine
**Created:** [December 8, 2015, 4:57pm UTC](https://community.wowza.com/t/empty-captions-when-loading-smil-from-s3/46338 "2015-12-08T16:57:42Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Brian\_Laske](https://community.wowza.com/u/Brian_Laske)
#### Post date: [December 8, 2015, 4:57pm UTC](https://community.wowza.com/t/empty-captions-when-loading-smil-from-s3/46338/1 "2015-12-08T16:57:42Z")
I’m having trouble getting webvtt captions to work when streaming HLS from a vods3cf application.
My SMIL file looks like this:
```auto
```
I’ve configured the TimedText section of my conf/vods3cf/Application.xml as follows:
```auto
vodcaptionprovidermp4_3gpp, vodcaptionproviderttml, vodcaptionproviderwebvtt, vodcaptionprovidersrt, vodcaptionproviderscc
cupertinoVODCaptionsEnabled
Boolean
true
cupertinoVODCaptionsUseWebVTT
Boolean
true
```
The video plays using HTML5 Video tag on OSX/Safari, and the caption button appears with “English” as an option, but the captions themselves do not appear in the video. The only errors I see in the access and error logs have to do with failure to load srt files associated with the video files, not the srt file called out in the SMIL:
```auto
MediaCacheItemBase.init: Item does not exist: amazons3/myassetsbucket/files/8f45781ef8f740e4b1f58fae01e1b30b/video-sd.srt
```
Is it possible to load caption files this way when using HLS over the vods3cf application?
---
### Author:  [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)
#### Post date: [December 14, 2015, 9:57am UTC](https://community.wowza.com/t/empty-captions-when-loading-smil-from-s3/46338/2 "2015-12-14T09:57:19Z")
Hello there and welcome to the wowza support forum.
I think the quickest way to troubleshoot this is, if you have not done so already, to open a ticket with support.
Please zip a copy of your /conf and /logs folders and send them to support@wowza.com to raise a ticket.
Regards,
Salvadore
---
### Author:  [@Samuel\_ZASLAVSKY](https://community.wowza.com/u/Samuel_ZASLAVSKY)
#### Post date: [November 20, 2017, 2:27am UTC](https://community.wowza.com/t/empty-captions-when-loading-smil-from-s3/46338/3 "2017-11-20T02:27:25Z")
Hello there!
I have exactly the same problem.
HLS+SMIL+Caption work well when in the Wowza content folder, but not if I use S3 as a source.
Did you find any solution for this problem?
Thank you very much!
Best regards,
Sam