# EC2 using Putty SSH: Server refused our key
**URL:** https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704
**Category:** Wowza Streaming Engine
**Created:** [July 6, 2009, 4:33pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704 "2009-07-06T16:33:04Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@system](https://community.wowza.com/u/system)
#### Post date: [July 6, 2009, 4:33pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/1 "2009-07-06T16:33:04Z")
Hello - I am a newbie setting up my Wowza/Amazon EC2 instance for the first time.
From the WowzaProForAmazonEC2\_UsersGuide.pdf, I have gone through the stages of set up, up to the section called “Opening a Telnet Session to an Instance.”
I currently have an Instance that is confirmed by the command \> ec2-describe-instances --region us-east-1
From which I got the following public address:
[ec2-75-101-181-161.compute-1.amazonaws.com](http://ec2-75-101-181-161.compute-1.amazonaws.com)
I have also executed \>ec2-authorize --region us-east-1 -p22
Referring to the PDF UserGuide, from putty.exe, enter the public domain name, select SSH and Port 22. In the sidebar, click Connection: SSH: Auth
Then BROWSE for the wowza-keypair-putty.ppk file from the selection box.
Click OPEN to start a new SSH session.
Login prompt:
When I logged in as root, the server returned “Disconnected, No supported authentication methods available. Server refused our key.”
What am I doing wrong??
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 7, 2009, 1:03am UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/2 "2009-07-07T01:03:59Z")
Did you convert the keypair with [puttygen](http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html)? This the best [EC2 getting started guide](http://docs.amazonwebservices.com/AmazonEC2/gsg/2006-06-26/). See the appendix on using Putty.
I’ve noticed that this step has become unnecessary using [ElasticFox](http://developer.amazonwebservices.com/connect/entry.jspa?externalID=609), if you create keypair with Elasticfox, and use that keypair to start an instance, then right-click the instance and choose connect to Public DNS name – which opens putty up and logs on, you don’t even have to type “root”
You have to set the path to Putty.exe, click the Toolt icon in Elastic Fox (upper right next to About) and enter full path to Putty.exe in the SSH Command box.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 8, 2009, 10:58am UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/3 "2009-07-08T10:58:14Z")
Toward the upper-right area of ElasticFox, look for a “Tools” icon. Click that. That opens a dialog box. The first box is labeled “SSH Command”. Change that from “C:\program files\putty\Putty.exe” to the full path to Putty.exe, wherever you installed it.
Then it will work: right-click the instance in the Instances Tab, select “Connect to Public DNS Name”, putty will open and connect.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 9, 2009, 12:44am UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/4 "2009-07-09T00:44:47Z")
For FTP you have to add port 21 to your security group, and on the instance you have to start the ftp server:
```auto
service vsftpd start
```
Also, you have to use FTP Active Mode connection in my experience.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 9, 2009, 11:16pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/5 "2009-07-09T23:16:41Z")
In the Security Tab:
- Click the default group in the left pane
- Click the green button in the right pane to add
- Select “Other” from the dropdown
- Protocol = TCP/IP
- Port = 21
- Host = 0.0.0.0/0
- Click Add
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 15, 2009, 8:58pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/6 "2009-07-15T20:58:34Z")
You can change the password, just type “passwd”, but these instances are made for authentication with those keypairs. I tested, I changed the password but wasn’t able to login without the private key.
But you can just use the private key. If someone else needs access you can email the private key to them and it will work.
There is no web server on Wowza EC2 instances.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 15, 2009, 11:53pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/7 "2009-07-15T23:53:31Z")
Mike,
To connect to Wowza you need a Flash player and use rtmp url.
It’s a good idea at this point to get the Wowza example players so you can test easily. Download and install Wowza Pro 10 (you do not have to run Wowza, this is just to get the examples), then open this page:
[wowza-install-dir]/examples/SimpleVideoStreaming/client/simplevideostreaming.html
This html page load the swf in the same folder, which is what really connects to Wowza.
In the Stream box put rtmp url:
rtmp://174.129.214.73/simplevideostreaming
In the Stream box put:
merry\_melodies\_falling\_hare.flv
You can use http to check the server, put this in a browser.
[http://174.129.214.73:1935](http://174.129.214.73:1935)
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 12:24am UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/8 "2009-07-16T00:24:59Z")
If you already have a web server it be better to put the html and swf files there, but you can do it. If you install apache on the wowza server you can’t use port 80 for Wowza.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 11:20am UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/9 "2009-07-16T11:20:24Z")
No, it would just be this:
> rtmp://174.129.214.73/simplevideostreaming
“simplevideostreaming” is the name of a Wowza application. It is also the name of the html and swf file which go on a web server, the rtmp url is what the swf uses to connect to Wowza.
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 4:13pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/10 "2009-07-16T16:13:09Z")
The embed source is an http url to the swf.
>
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 4:17pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/11 "2009-07-16T16:17:20Z")
I think I mislead this morning, confusing embed with streamer in JW Player.
In any case, html and swf go on the web server and have http urls, and the Flash player connects to Wowza with rtmp url.
Sorry,
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 5:12pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/12 "2009-07-16T17:12:12Z")
But that’s the Wowza server, not a web server. Right?
swf files go on the web server.
Also, it doesn’t look like Wowza is runnning at that address. Probably you haven’t opened ports on security group. Add tcp 1935, 80, 443 in the default security group. See [this post](http://community.wowza.com/t/-/704#8).
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 5:47pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/13 "2009-07-16T17:47:14Z")
Those are ports, put those in box labeled “Port”, one at a time. Here is a list of ports you might want to add:
**TCP Ports**
21 (ftp)
22 (ssh)
80 (http)
443 (ssl)
554 (this is for rtsp)
1935 (wowza)
3306 (this is mysql)
8084,8085 (this is for JConsole)
**UDP Ports**
6970 - 9999 (this is for rtp)
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 5:51pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/14 "2009-07-16T17:51:04Z")
It’s working better now. You just need to add a folder to the Wowza applications:
/home/wowza/applications/simplevideostreaming
Also, the Exremists.m4v is not on the ec2 instance. So use this to test stream
> merry\_melodies\_falling\_hare.flv
Richard
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [July 16, 2009, 5:52pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/15 "2009-07-16T17:52:27Z")
Nevermind about about simplevideostreaming folder. I see you have “vod”
This is working now, congrats:
[http://xxx.nmatv.com/index.htm](http://xxx.nmatv.com/index.htm)
rtmp://174.129.214.73/vod
merry\_melodies\_falling\_hare.flv
Richard
---
### Author:  [@Mike\_Aiello](https://community.wowza.com/u/Mike_Aiello)
#### Post date: [July 7, 2009, 6:21pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/16 "2009-07-07T18:21:54Z")
Hi Richard - thanks for the reply…
> Did you convert the keypair with puttygen?
yes. The new file is called wowza-keypair-putty.ppk
Re: Elasticfox. Wonder why I need Elasticfox or the command line at all, since I am able to create instances using the AWS EC2 Console?
I installed ElasticFox, created a keypair called elasticfox1.pem, saved it, loaded it, got this as result:
Couldn’t launch: c:\Program Files\Putty\putty.exe
Component returned failure code: 0x80520012 (NS\_ERROR\_FILE\_NOT\_FOUND) [nsIProcess.init]
I then launched putty separately and used the elastic IP to find the server. Got the following error when I tried to login as root:
Unable to use key file “C:\EC2\keys\elasticfox1.pem” (OpenSSH SSH-2 private key)
login as: root
Any thoughts? I have been at this for over a week and I still can’t get it running. Any help would be greatly appreciated.
Thanks
Mike
---
### Author:  [@Mike\_Aiello](https://community.wowza.com/u/Mike_Aiello)
#### Post date: [July 8, 2009, 4:35pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/17 "2009-07-08T16:35:30Z")
Progress… I was able to launch an instance from Elasticfox, and then open a connection through putty successfully.
At this point I assume I would have FTP access to the server using port 22. I associated the Instance ID with the Elastic IP address, and tried to FTP into the site using wowza/password (as per page 12 of the WowzaProForAmazonEC2\_UsersGuide.pdf)
> Using username “wowza”.
>
> Server refused our key.
>
> No supported authentication methods left to try!
☹
My ultimate goal is simply to upload a video to the server and see if the system works. But I have been at it for a week… I think a training video would be good.
---
### Author:  [@Mike\_Aiello](https://community.wowza.com/u/Mike_Aiello)
#### Post date: [July 9, 2009, 3:08pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/18 "2009-07-09T15:08:41Z")
Hi Richard - how do you add port 21 to the security group?
From ElasticFox, I tab to Security Groups. I have set “Basic” security as the default. There are a number of options under “Protocol Details”, but no option for FTP. It does allow Allows RDP, SSH and HTTP.
Thanks for your reply.
Mike
---
### Author:  [@Mike\_Aiello](https://community.wowza.com/u/Mike_Aiello)
#### Post date: [July 15, 2009, 12:30pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/19 "2009-07-15T12:30:03Z")
Thanks, that worked!
I was able to login via SFTP using “root” and the password “toor”.
I have two questions:
1. how to I change the root password?
2. I uploaded a simple index.htm file to the HOME directory, but the file is not appearing when I call it using [http://my.ip.12.34/index.htm](http://my.ip.12.34/index.htm)
Does this mean that I need to install the http server independently?
Thanks.
Mike
---
### Author:  [@Mike\_Aiello](https://community.wowza.com/u/Mike_Aiello)
#### Post date: [July 15, 2009, 2:10pm UTC](https://community.wowza.com/t/ec2-using-putty-ssh-server-refused-our-key/704/20 "2009-07-15T14:10:19Z")
Thank you.
Two more questions:
1. re WowzaMediaServerPro\_UsersGuide.pdf, on page 9 -14: how can I tell if Wowza is running as a service on the server right now?
2. There is a stock FLV file located here: [http://174.129.214.73/content/merry\_melodies\_falling\_hare.flv](http://174.129.214.73/content/merry_melodies_falling_hare.flv) If the server were running, I expect this pathway would return the flash movie. Therefore I will assume the WMP server needs to be started as a SERVICE as noted on page 14 of the PDF.
Thanks again for your kind patience in answering my questions.
Mike
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