# Dropped Frame Logging Verbiage

**URL:** <https://community.wowza.com/t/dropped-frame-logging-verbiage/53272>\
**Category:** Wowza Streaming Engine\
**Created:** [May 1, 2019, 3:41pm UTC](https://community.wowza.com/t/dropped-frame-logging-verbiage/53272 "2019-05-01T15:41:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Paul\_Oginni](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@Paul\_Oginni](https://community.wowza.com/u/Paul_Oginni)\
**Post date:** [May 1, 2019, 3:41pm UTC](https://community.wowza.com/t/dropped-frame-logging-verbiage/53272/1 "2019-05-01T15:41:18Z")

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I’ve enabled the `rtpDePacketizerPacketSorterLogPacketLoss` property in WowzaStreamingEngine settings to track dropped frames. I know certain cameras on the network are experiencing dropped frames today, but I can’t seem to find any related error logs entires.

My question is: what is the verbiage that I should be searching for to find information surfaced by the `rtpDePacketizerPacketSorterLogPacketLoss` property?

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [May 2, 2019, 5:49pm UTC](https://community.wowza.com/t/dropped-frame-logging-verbiage/53272/2 "2019-05-02T17:49:02Z")

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Hi [@Paul Oginni](http://community.wowza.com/community/questions/51528/dropped-frame-logging-verbiage.html#), I checked with the engineers and they said that you would get RTPDePacketizerWrapperPacketSorter.packetLoss as an entry in your logs with additional information.

You are more than welcome to submit a support ticket if you’d like us to take a closer look to see if something is not configured correctly.

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)

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**Author:** ![Paul\_Oginni](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@Paul\_Oginni](https://community.wowza.com/u/Paul_Oginni)\
**Post date:** [May 2, 2019, 6:01pm UTC](https://community.wowza.com/t/dropped-frame-logging-verbiage/53272/3 "2019-05-02T18:01:51Z")

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Thanks Rose.

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**Author:** ![Paul\_Oginni](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@Paul\_Oginni](https://community.wowza.com/u/Paul_Oginni)\
**Post date:** [June 13, 2019, 12:13am UTC](https://community.wowza.com/t/dropped-frame-logging-verbiage/53272/4 "2019-06-13T00:13:48Z")

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Hi Rose,

- After about a month, we’re still not seeing the “RTPDePacketizerWrapperPacketSorter” string come through in the logs.
- We have enabled the “rtpDePacketizerPacketSorterLogPacketLoss” property in the Wowza configuration
- Is there something additional that we need to do in order to make sure that these events are captured in our logs?