# connection troubles

**URL:** <https://community.wowza.com/t/connection-troubles/194>\
**Category:** Wowza Streaming Engine\
**Created:** [September 4, 2014, 6:35am UTC](https://community.wowza.com/t/connection-troubles/194 "2014-09-04T06:35:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/system/32/447_2.png) [@system](https://community.wowza.com/u/system)\
**Post date:** [September 4, 2014, 6:35am UTC](https://community.wowza.com/t/connection-troubles/194/1 "2014-09-04T06:35:28Z")

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Hello

since a few weeks, more and more of my users have difficulties to connect to my webapp (flash based)

i’m using a shotgun approach, trying to connect on ports 443, 80, 1935 with rtmp or rtmpt. the system connects to the first available channel. it was working perfectly since years, but since a few time it seems that more and more people have problems to get connected…i’m using both wowza 3.6 and wowza 4 servers. i don’t think this is directly related to wowza, but did other people experience the same behavior recently ?

for example i saw some really weird stuff on my customers computer: for example when typing in the address bar let’s say [http://mywowzaserver.com:443](http://mywowzaserver.com:443). with one browser (IE for instance) it was displaying the wowza version, with another browser (chrome and FF) it was displaying a “can’t connect to this page blabla…”. super strange…

thank you !

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [September 4, 2014, 8:51am UTC](https://community.wowza.com/t/connection-troubles/194/2 "2014-09-04T08:51:46Z")

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Hi there, can you please explain your setup in more detail?

Are you using an origin-edge configuration? As this would cause issues using different Wowza versions in that setup.

Thank you and we look forward to hearing back from you with more details.

Salvadore

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**Author:** ![gabriel\_fg](https://avatars.discourse-cdn.com/v4/letter/g/a183cd/32.png) [@gabriel\_fg](https://community.wowza.com/u/gabriel_fg)\
**Post date:** [September 5, 2014, 2:13am UTC](https://community.wowza.com/t/connection-troubles/194/3 "2014-09-05T02:13:10Z")

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hello and thank you for your reply

this is not edge origin config…i’ve got several servers running differents wowzaversions, but they are all independant

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**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\
**Post date:** [September 5, 2014, 11:30am UTC](https://community.wowza.com/t/connection-troubles/194/4 "2014-09-05T11:30:27Z")

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Hi,

We can look at this in more detail if you ope a ticket by sending an email to support@wowza.com.

Please include a ZIP file containing the following directories, a detailed description of the issue and a link to this thread for reference.

[Wowza-Install]/conf/

[Wowza-Install]/logs/

[Wowza-Install]/transcoder/

[Wowza-Install]/manager/logs/

Please do make sure you provide logs which show Wowza server starting.

If you are not sure how to get this information please see the following tutorial.

[How to create a compressed zip file in Windows, OS X, and Linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

- If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream.

- If you are using a .stream file to start re-streaming please provide this.

- If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required.

- If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.

Regards,

Jason