# closed caption cann't work using rtmp with jwplayer 6.8

**URL:** https://community.wowza.com/t/closed-caption-cannt-work-using-rtmp-with-jwplayer-6-8/42447
**Category:** Wowza Streaming Engine
**Created:** [March 15, 2014, 10:36am UTC](https://community.wowza.com/t/closed-caption-cannt-work-using-rtmp-with-jwplayer-6-8/42447 "2014-03-15T10:36:05Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![xuenan\_du](https://avatars.discourse-cdn.com/v4/letter/x/db5fbb/32.png) [@xuenan\_du](https://community.wowza.com/u/xuenan_du)
#### Post date: [March 15, 2014, 10:36am UTC](https://community.wowza.com/t/closed-caption-cannt-work-using-rtmp-with-jwplayer-6-8/42447/1 "2014-03-15T10:36:05Z")

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**version:**

Wowza version: 4.0.1 (build 10615)

**here debug logs:**

VODTimedTextDelegateBase.findAvailableProviders[vod/_definst_/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.021

VODTimedTextDelegateBase.findProvidersThatSupportInterface[vod/_definst_/Hell.on.wheels.s03e09.mp4]: interface:com.wowza.wms.timedtext.amf.ITimedTextProviderAMF providers: [vodcaptionprovidersrt] - - - 5104.022

VODTimedTextProviderBase.indexTimedText[vod/_definst_/Hell.on.wheels.s03e09.mp4:vodcaptionprovidersrt] using file:D:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.srt for captions (VOD:D:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.mp4) - - - 5104.025

VODTimedTextDelegateBase.narrowProviders[vod/_definst_/Hell.on.wheels.s03e09.mp4]: providers: [vodcaptionprovidersrt] - - - 5104.026 -

VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.05

VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: by property:\* - - - 5104.051 - -

VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Provider vodcaptionprovidersrt supported languages:[zho] - - - 5104.052

VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Found lang:zho provider:vodcaptionprovidersrt - - - 5104.053

VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Reached maximum languages. Stop looking. - - - 5104.053

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### Author: ![Daren\_Johnson](https://avatars.discourse-cdn.com/v4/letter/d/ee59a6/32.png) [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)
#### Post date: [March 14, 2014, 9:57pm UTC](https://community.wowza.com/t/closed-caption-cannt-work-using-rtmp-with-jwplayer-6-8/42447/2 "2014-03-14T21:57:20Z")

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Hi,

We’ll need to troubleshoot this more closely.

Please send an email to support@wowza.com and reference this forum post. Provide [install-dir]/conf and [install-dir]/logs files (zipped).

Provide a sample vod media file and the associated .srt file.

Daren

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### Author: ![rao\_guo](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@rao\_guo](https://community.wowza.com/u/rao_guo)
#### Post date: [April 16, 2015, 6:57pm UTC](https://community.wowza.com/t/closed-caption-cannt-work-using-rtmp-with-jwplayer-6-8/42447/3 "2015-04-16T18:57:54Z")

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Oh, that’s look like not easy to do it