# ClearCaster Factory reset

**URL:** <https://community.wowza.com/t/clearcaster-factory-reset/53188>\
**Category:** Wowza ClearCaster Pro\
**Created:** [April 18, 2019, 11:52am UTC](https://community.wowza.com/t/clearcaster-factory-reset/53188 "2019-04-18T11:52:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dusan\_Brejka](https://avatars.discourse-cdn.com/v4/letter/d/f1d935/32.png) [@Dusan\_Brejka](https://community.wowza.com/u/Dusan_Brejka)\
**Post date:** [April 18, 2019, 11:52am UTC](https://community.wowza.com/t/clearcaster-factory-reset/53188/1 "2019-04-18T11:52:27Z")

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Hi,

is it possible to do a reset to factory defaults?

So that I can pair previously used Clearcaster with my own Wowza account.

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**Author:** ![Abby\_Munguia](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Abby\_Munguia](https://community.wowza.com/u/Abby_Munguia)\
**Post date:** [April 18, 2019, 4:51pm UTC](https://community.wowza.com/t/clearcaster-factory-reset/53188/2 "2019-04-18T16:51:49Z")

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Hello Dušan,

In order to further assist you, can you please submit a support ticket here:

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)

Regards,

Abby

Technical Support Representative – Wowza ClearCaster