# Clearcast log download

**URL:** <https://community.wowza.com/t/clearcast-log-download/50311>\
**Category:** Wowza ClearCaster Pro\
**Created:** [December 6, 2017, 12:46pm UTC](https://community.wowza.com/t/clearcast-log-download/50311 "2017-12-06T12:46:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Technology\_Ott](https://avatars.discourse-cdn.com/v4/letter/t/f475e1/32.png) [@Technology\_Ott](https://community.wowza.com/u/Technology_Ott)\
**Post date:** [December 6, 2017, 12:46pm UTC](https://community.wowza.com/t/clearcast-log-download/50311/1 "2017-12-06T12:46:59Z")

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Hi,

Is possible to download the log file from clearcast in local?  
When i select the log download i can’t find the path o the log…  
Someone can help me?

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**Author:** ![Jessica\_Bixler](https://avatars.discourse-cdn.com/v4/letter/j/cdc98d/32.png) [@Jessica\_Bixler](https://community.wowza.com/u/Jessica_Bixler)\
**Post date:** [December 6, 2017, 4:45pm UTC](https://community.wowza.com/t/clearcast-log-download/50311/2 "2017-12-06T16:45:00Z")

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Hello,

Thanks for contacting the Wowza Community!

We want to better understand your specific need to obtain these logs, if there is a deeper issue concerning network configurations that is preventing the on board Send Logs option we would like to assist you to resolve that issue, you can [open a Wowza ClearCaster Support Ticket online](https://www.wowza.com/portal/help/clearcaster).

You can submit the [required information](https://www.wowza.com/docs/wowza-clearcaster-user-guide-support#support_info) in the Support Ticket form to generate an email message or chat text message, and the next available Wowza ClearCaster Support Engineer will assist you.

Wowza Media Systems also offers 24x7 [phone support](https://www.wowza.com/docs/wowza-clearcaster-user-guide-support#support_phone) to ClearCaster users.

-Jessica