# Can't Upgrade - Administrator Privileges Issue

**URL:** <https://community.wowza.com/t/cant-upgrade-administrator-privileges-issue/48902>\
**Category:** Wowza Streaming Engine\
**Created:** [June 1, 2017, 1:01pm UTC](https://community.wowza.com/t/cant-upgrade-administrator-privileges-issue/48902 "2017-06-01T13:01:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dave\_Witherden](https://avatars.discourse-cdn.com/v4/letter/d/c4cdca/32.png) [@Dave\_Witherden](https://community.wowza.com/u/Dave_Witherden)\
**Post date:** [June 1, 2017, 1:01pm UTC](https://community.wowza.com/t/cant-upgrade-administrator-privileges-issue/48902/1 "2017-06-01T13:01:06Z")

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I am trying to upgrade Wowza Streaming Engine to the latest version but when I run the update.bat file from the new Wowza\Windows directory in the Upgrades folder in an elevated command prompt I get the following message:

Verifying running as administrative user Administrator privileges are required to update the Wowza Streaming Engine, Please retry with Administrator privileges

I am logged on as a local administrator, and am running the command prompt as an administrator too, so I’ve no idea why I am getting this error.

Does anyone have any ideas on why this might be happening?

Thanks

---

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**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [June 11, 2017, 2:08am UTC](https://community.wowza.com/t/cant-upgrade-administrator-privileges-issue/48902/2 "2017-06-11T02:08:58Z")

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Hello,

Wanted to follow up with the response we provided via your open ticket for general public knowledge:

Try editing the [install directory]/updates/[version update]/windows/update.bat file and remove the following code:

```auto
echo Verifying running as administrative user
net session >nul 2>&1
if NOT %errorLevel% == 0 (
   echo Administrator privileges are required to update the Wowza Streaming Engine, Please retry with Administrator privileges
   goto end
   )

```

Once this is done, save the file and run again.

Regards,

Alex