# Cannot sign in

**URL:** <https://community.wowza.com/t/cannot-sign-in/48858>\
**Category:** Wowza Streaming Engine\
**Created:** [May 28, 2017, 2:04am UTC](https://community.wowza.com/t/cannot-sign-in/48858 "2017-05-28T02:04:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rick\_Pargeter](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@Rick\_Pargeter](https://community.wowza.com/u/Rick_Pargeter)\
**Post date:** [May 28, 2017, 2:04am UTC](https://community.wowza.com/t/cannot-sign-in/48858/1 "2017-05-28T02:04:53Z")

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total nube here.

I had the instance created, (terminated because cannot access) and I recall having to enter two users / passwords, and I saved them, but now using the url to access the new instance, I get the attached. Which login do I use? Amazaon, my Wowza account, one of the two I created?

If the latter, neither work. How to change?

TIA!

rick

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<div class="post-metadata">

**Author:** ![Rick\_Pargeter](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@Rick\_Pargeter](https://community.wowza.com/u/Rick_Pargeter)\
**Post date:** [May 28, 2017, 2:36am UTC](https://community.wowza.com/t/cannot-sign-in/48858/2 "2017-05-28T02:36:28Z")

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Sad case of RTM. I am on, apologies for the spam.