# Cannot log into app.wowza.com or send support ticket or broadcast video from self hosted VM

**URL:** https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132
**Category:** Wowza Streaming Engine
**Created:** [October 14, 2024, 2:57pm UTC](https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132 "2024-10-14T14:57:32Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![hpe](https://avatars.discourse-cdn.com/v4/letter/h/76d3ee/32.png) [@hpe](https://community.wowza.com/u/hpe)
#### Post date: [October 14, 2024, 2:57pm UTC](https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132/1 "2024-10-14T14:57:33Z")

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I’m stuck in an endless login loop when trying to log into [app.wowza.com](http://app.wowza.com).  
I have tried Chrome, Firefox and Edge.

I’m able to log in to my account at [portal.wowza.com](http://portal.wowza.com)  
Cannot send a support ticket through the portal

any help or guidance is appreciated.

hp

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### Author: ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)
#### Post date: [October 15, 2024, 12:12pm UTC](https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132/2 "2024-10-15T12:12:55Z")

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Hi,

please send an email to [customerservice@wowza.com](mailto:customerservice@wowza.com) ( using your your account email as sender), so we can check the status and offer a solution.

Thank you.

[Manage your Support cases online](https://portal.wowza.com/account/support)  
Bookmark our [FAQ page](https://support.wowza.com/hc/en-us)  
Bookmark our [Status page](https://status.wowza.com/)

![](http://community.wowza.com/uploads/original/2X/3/3f119fef7577c4215fcca9d530587529b4e95406.png)

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### Author: ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)
#### Post date: [October 16, 2024, 1:27pm UTC](https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132/3 "2024-10-16T13:27:26Z")

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HPE,

Customer Service located your account and restored it for you. You will receive an email confirmation. If you have follow-up questions, please correspond with Amber via the email thread (ticket).

Apologies for the inconvenience.

Regards,  
Mac  
Wowza Customer Support

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### Author: ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)
#### Post date: [October 16, 2024, 1:28pm UTC](https://community.wowza.com/t/cannot-log-into-app-wowza-com-or-send-support-ticket-or-broadcast-video-from-self-hosted-vm/102132/4 "2024-10-16T13:28:14Z")

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