# Cancellation of Subscription

**URL:** <https://community.wowza.com/t/cancellation-of-subscription/55518>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [July 6, 2020, 6:22pm UTC](https://community.wowza.com/t/cancellation-of-subscription/55518 "2020-07-06T18:22:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CBN\_ST.LUCIA](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@CBN\_ST.LUCIA](https://community.wowza.com/u/CBN_ST.LUCIA)\
**Post date:** [July 6, 2020, 6:22pm UTC](https://community.wowza.com/t/cancellation-of-subscription/55518/1 "2020-07-06T18:22:26Z")

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Hello, I have sent an email on the 30th June to [customerservice@wowza.com](mailto:customerservice@wowza.com) requesting the cancellation of my "Streaming Cloud Subscription” .I have not receive a respond but was greeted with an email stating that “we have not received your payment”. I would like an Inquire about my subscription status as soon as possible.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [July 7, 2020, 6:43pm UTC](https://community.wowza.com/t/cancellation-of-subscription/55518/2 "2020-07-07T18:43:36Z")

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I will surely reach out to them right now to follow up with you directly. Thank you for letting me know and sorry for your inconvenience.