# Cancel Request Wowza on demand streaming engine monthly subscription

**URL:** https://community.wowza.com/t/cancel-request-wowza-on-demand-streaming-engine-monthly-subscription/92371
**Category:** Wowza Video (Formerly Streaming Cloud)
**Created:** [November 19, 2020, 3:12pm UTC](https://community.wowza.com/t/cancel-request-wowza-on-demand-streaming-engine-monthly-subscription/92371 "2020-11-19T15:12:52Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![Parichay\_Parivesh](https://avatars.discourse-cdn.com/v4/letter/p/a4c791/32.png) [@Parichay\_Parivesh](https://community.wowza.com/u/Parichay_Parivesh)
#### Post date: [November 19, 2020, 3:12pm UTC](https://community.wowza.com/t/cancel-request-wowza-on-demand-streaming-engine-monthly-subscription/92371/1 "2020-11-19T15:12:52Z")

</div>

I had requested to cancel my Wowza video streaming engine monthly subscription. I got the confirmation email on 23rd October 2020 stating that it been processed and cancellation effective 11/19/20.

But today I received the invoice and money got deducted from my account

P.S. Ticket 371669

---

<div class="post-metadata">

### Author: ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [November 19, 2020, 6:29pm UTC](https://community.wowza.com/t/cancel-request-wowza-on-demand-streaming-engine-monthly-subscription/92371/2 "2020-11-19T18:29:05Z")

</div>

Per Community Guidelines and privacy policy. we do not address billing questions in this forum. I will ask the customer success team to reach out to you directly.

---

<div class="post-metadata">

### Author: ![Gary\_NG](https://avatars.discourse-cdn.com/v4/letter/g/eb8c5e/32.png) [@Gary\_NG](https://community.wowza.com/u/Gary_NG)
#### Post date: [November 20, 2020, 7:43am UTC](https://community.wowza.com/t/cancel-request-wowza-on-demand-streaming-engine-monthly-subscription/92371/3 "2020-11-20T07:43:57Z")

</div>

I’m in the same case as you, falling into the billing nightmare.  
I requested to cancel subscription from 25 Sep but Wowza kept on billing me and made payment transfer with ignoring my several objection emails.  
I also posted a topic in this community and cannot find the post now. I don’t know if it was deleted.  
The latest billing received is by yesterday. I can’t remove the payment method from Wowza (I sent such request also, but was ignored again).

I really regret to use their service, and I don’t know what to do to solve the problem.