# Cancel Cloud Monthly Subscription

**URL:** <https://community.wowza.com/t/cancel-cloud-monthly-subscription/55077>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [April 28, 2020, 11:50am UTC](https://community.wowza.com/t/cancel-cloud-monthly-subscription/55077 "2020-04-28T11:50:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Luca\_Zappa](https://avatars.discourse-cdn.com/v4/letter/l/a5b964/32.png) [@Luca\_Zappa](https://community.wowza.com/u/Luca_Zappa)\
**Post date:** [April 28, 2020, 11:50am UTC](https://community.wowza.com/t/cancel-cloud-monthly-subscription/55077/1 "2020-04-28T11:50:14Z")

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Hello, I have sent an email to [billing@Wowza.com](mailto:billing@Wowza.com) to request to cancel my "Cloud Plus Monthly Subscription”, a ticket was created (#354869), some days later the credit card has been billed.

No answer to my emails, no answer at the phone… I’m waiting for the cancellation and the refund.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [April 28, 2020, 3:17pm UTC](https://community.wowza.com/t/cancel-cloud-monthly-subscription/55077/2 "2020-04-28T15:17:42Z")

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Thanks for bringing this to my attention @Luca Zappa. I’ll check right now for you. Is it possible a message went to your spam box? Regardless, I will have someone follow up with you right away. We are working remotely during covid, so nobody is in office to answer phone calls- it’s all going to voice mail and calls being returned as the messages were received.

I’ll check with you later today to confirm we were able to connect with you.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [April 28, 2020, 3:23pm UTC](https://community.wowza.com/t/cancel-cloud-monthly-subscription/55077/3 "2020-04-28T15:23:35Z")

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@Luca Zappa I was told the refund was processed this morning. If you have any other issues confirming that on your end, please do reach out to me here. Thanks.