# Can someone assist me with Ticket 365337 **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [August 4, 2020, 7:02pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677 "2020-08-04T19:02:44Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Egbert\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/egbert_williams/32/453_2.png) [@Egbert\_Williams](https://community.wowza.com/u/Egbert_Williams)\ **Post date:** [August 4, 2020, 7:02pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/1 "2020-08-04T19:02:44Z")
I do understand the underlining issue… but it has been some days now … and I still do not have access to the latest updates… Can someone assist please? ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 3:50pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/2 "2020-08-05T15:50:27Z")
Hi @Egbert Williams thanks for reaching out. I checked this morning with your account representative and they are reaching out to you in the next few minutes. I’ll be sure to follow up and see you get a response. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 5:10pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/3 "2020-08-05T17:10:30Z")
Ok ,checking with our systems team now. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 5:01pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/4 "2020-08-05T17:01:43Z")
Also, let me know if you are able to get that patch @Egbert Williams. As always, please know we appreciate you so much here in the forums and at Wowza. ---
**Author:** ![Egbert\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/egbert_williams/32/453_2.png) [@Egbert\_Williams](https://community.wowza.com/u/Egbert_Williams)\ **Post date:** [August 5, 2020, 5:04pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/5 "2020-08-05T17:04:31Z")
Thanks … I heard from them… but there is still no response to the inavilability to access of the patch update 4.8.5.1 ---
**Author:** ![Egbert\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/egbert_williams/32/453_2.png) [@Egbert\_Williams](https://community.wowza.com/u/Egbert_Williams)\ **Post date:** [August 5, 2020, 7:29pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/6 "2020-08-05T19:29:02Z")
I though that was what I was doing… but my bad… I was warned before about putting two request in one ticket ☹ … New ticket sent…Thanks ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 10:16pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/7 "2020-08-05T22:16:49Z")
Hooray!! Good to know- thanks Egbert. 🙂 ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 5:27pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/8 "2020-08-05T17:27:32Z")
Hey @Egbert Williams to get the lastest patch release, you need to be signed into your account as the organization owner and open a support ticket. This is only available by reaching out directly to tech support. _“A patch with updates to Wowza Streaming Engine 4.8.5 is available from Wowza support as Wowza Streaming Engine 4.8.5.01 build 20200724152835. Contact support if you want access to the build that includes these changes.”_ _[https://www.wowza.com/docs/wowza-streaming-engine-software-updates#patch-updates](https://www.wowza.com/docs/wowza-streaming-engine-software-updates#patch-updates)_ **They have provided this to you in your ticket so you won’t need to open another one.** ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 5, 2020, 7:30pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/9 "2020-08-05T19:30:02Z")
No, you’re ok! They gave you the link to the patch in your current ticket, You don’t need a 2nd one. ---
**Author:** ![Egbert\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/egbert_williams/32/453_2.png) [@Egbert\_Williams](https://community.wowza.com/u/Egbert_Williams)\ **Post date:** [August 5, 2020, 10:14pm UTC](https://community.wowza.com/t/can-someone-assist-me-with-ticket-365337/55677/10 "2020-08-05T22:14:32Z")
Rose Thanks for ypi assistance// We are fully up-to-date now