# Broken Recordings

**URL:** https://community.wowza.com/t/broken-recordings/102102
**Category:** Wowza Streaming Engine
**Created:** [October 7, 2024, 7:50pm UTC](https://community.wowza.com/t/broken-recordings/102102 "2024-10-07T19:50:03Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Dave\_Johnston](https://avatars.discourse-cdn.com/v4/letter/d/91b2a8/32.png) [@Dave\_Johnston](https://community.wowza.com/u/Dave_Johnston)
#### Post date: [October 7, 2024, 7:50pm UTC](https://community.wowza.com/t/broken-recordings/102102/1 "2024-10-07T19:50:03Z")

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We have wowza instances on AWS and have the recordings uploading to S3 via a custom plugin module.

There are 3 problems going on currently:

1. Corrupted Recordings
2. First half saved but not second half
3. Second half saved but not first

For all of these the actual live stream and simulcasting works fine. It does not relate to network issues on the encoder end as it almost always hits a random new customer with a totally different encoder/network setup.

#1 appears to be a disk size issue. When the disk runs out of space the last part of the video file doesn’t get written to S3 resulting in a missing MOOV atom and a broken recording. We’ve increased the storage to try and prevent this issue.

Any ideas on #2 / #3?

The only clue we’re going off of for now is that both the recording which had only the first half & the recording with only the last half were saved at the same time within seconds of each other.

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### Author: ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)
#### Post date: [October 9, 2024, 9:23am UTC](https://community.wowza.com/t/broken-recordings/102102/2 "2024-10-09T09:23:08Z")

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Hi,

thank you for posting in the community forums. We notice you also opened a support ticket, so we will continue there as we might require sensitive information for a solution, which should not be posted in public anyway 😉

Regards,  
Bernd Backhaus  
Wowza Support  
WOWZA | The solution you start with, the partner you scale with.

[Wowza Video](https://www.wowza.com/video?utm_campaign=wowza-video-2022&utm_source=wowza&utm_medium=email-signature) is here! Look at all the new features that will help elevate your business.

[Manage your Support cases online](https://portal.wowza.com/account/support)  
Bookmark our [FAQ page](https://support.wowza.com/hc/en-us)  
Bookmark our [Status page](https://status.wowza.com/)

![](http://community.wowza.com/uploads/original/2X/3/3f119fef7577c4215fcca9d530587529b4e95406.png)

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<div class="post-metadata">

### Author: ![J\_van\_Marion](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@J\_van\_Marion](https://community.wowza.com/u/J_van_Marion)
#### Post date: [November 1, 2024, 1:05am UTC](https://community.wowza.com/t/broken-recordings/102102/3 "2024-11-01T01:05:40Z")

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@Bernd_Backhaus1  
Was there ever a solution to this issue? Otherwise the usage of a forum is not really usefull. Other users might experience the same problem and it would be nice to know what they at least could check on their end.

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### Author: ![Bernd\_Backhaus1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/bernd_backhaus1/32/1328_2.png) [@Bernd\_Backhaus1](https://community.wowza.com/u/Bernd_Backhaus1)
#### Post date: [November 10, 2024, 8:55pm UTC](https://community.wowza.com/t/broken-recordings/102102/4 "2024-11-10T20:55:02Z")

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Hi,

while I cannot comment in this specific user case, we do see some of the following discs quite often:

- lack of disc space (you need enough free space for both the output and any intermediate/temporary files)

- faulty discs

- broken ingests

- faulty graphics drivers if GPU is used

Regards,  
Bernd Backhaus  
Wowza Support  
WOWZA | The solution you start with, the partner you scale with.

[Wowza Video](https://www.wowza.com/video?utm_campaign=wowza-video-2022&utm_source=wowza&utm_medium=email-signature) is here! Look at all the new features that will help elevate your business.

[Manage your Support cases online](https://portal.wowza.com/account/support)  
Bookmark our [FAQ page](https://support.wowza.com/hc/en-us)  
Bookmark our [Status page](https://status.wowza.com/)
