# Black Screen

**URL:** <https://community.wowza.com/t/black-screen/33787>\
**Category:** Wowza Streaming Engine\
**Created:** [July 31, 2015, 9:39am UTC](https://community.wowza.com/t/black-screen/33787 "2015-07-31T09:39:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Andrew\_Jordan](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@Andrew\_Jordan](https://community.wowza.com/u/Andrew_Jordan)\
**Post date:** [July 31, 2015, 9:39am UTC](https://community.wowza.com/t/black-screen/33787/1 "2015-07-31T09:39:12Z")

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Hello,

We have a dedicated server that would not show our streaming video, the wirecast V6 encoder connects

just fine, but the test player on the streaming engine or the web site stream does NOT show up at

[http://barbadoslive.net/breakingNews/](http://barbadoslive.net/breakingNews/)

can any one suggest what I am doing wrong?

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**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\
**Post date:** [August 3, 2015, 1:14pm UTC](https://community.wowza.com/t/black-screen/33787/2 "2015-08-03T13:14:25Z")

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Hi,

Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.

If you’re still unable to get this working, please create a support ticket by sending an email to support@wowza.com.

When creating a ticket, please include a ZIP file containing the following directories for analysis:

[Wowza-Install]/conf/

[Wowza-Install]/logs/

Please make sure you provide logs which show Wowza server starting.

If you are not sure how to get this information please see the following tutorial.

[How to create a compressed zip file in Windows, OS X, and Linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

As you have a live stream please outline the encoding settings that you’ve tried for the stream.

Regards,

Jason

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<div class="post-metadata">

**Author:** ![Andrew\_Jordan](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@Andrew\_Jordan](https://community.wowza.com/u/Andrew_Jordan)\
**Post date:** [August 4, 2015, 1:33pm UTC](https://community.wowza.com/t/black-screen/33787/3 "2015-08-04T13:33:50Z")

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We have confirmed the (wirecast) encoder is set to H.264

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**Author:** ![Andrew\_Ramberg](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@Andrew\_Ramberg](https://community.wowza.com/u/Andrew_Ramberg)\
**Post date:** [August 4, 2015, 4:01pm UTC](https://community.wowza.com/t/black-screen/33787/4 "2015-08-04T16:01:12Z")

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Hello,

As Jason mentioned above, it would be best to open a support ticket in this case. Please provide the information requested when opening your ticket.

Best regards,

Andrew