# Authentication error in coding software when start streaming
**URL:** https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805
**Category:** Wowza Streaming Engine
**Created:** [February 24, 2015, 11:14pm UTC](https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805 "2015-02-24T23:14:03Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Denis\_Iven](https://community.wowza.com/u/Denis_Iven)
#### Post date: [February 24, 2015, 11:14pm UTC](https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805/1 "2015-02-24T23:14:03Z")
Hello,
When I start streaming from wirecast or FMLE the first time or two times I get message that login and password are wrong. But when I retry connect it’s ok with authenticated information and streaming starts. All logins and password are correct and set up in wowza publishing settings.
Maybe I should change some settings on wowza to increase authenticate timeout?
I use Wowza Streaming Engine version 4.1.0
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### Author:  [@Michelle\_B](https://community.wowza.com/u/Michelle_B)
#### Post date: [February 26, 2015, 5:23pm UTC](https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805/2 "2015-02-26T17:23:20Z")
Hi vsdok3,
Is your wirecast/FMLE device on the same network as your Wowza instance? You can also start up your Wowza instance in [stand-alone mode](https://www.wowza.com/docs/how-to-start-and-stop-wowza-streaming-engine-software), and then try sending your stream again. You should see any error messages in your console window.
Michelle
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### Author:  [@Denis\_Iven](https://community.wowza.com/u/Denis_Iven)
#### Post date: [March 2, 2015, 9:28pm UTC](https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805/3 "2015-03-02T21:28:36Z")
Hi, Wowza is on server in data center of hosting. PC with wirecast/FMLE in another network. It connects to wowza through Internet. I tried different providers it doesn’t matter.
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### Author:  [@Michelle\_B](https://community.wowza.com/u/Michelle_B)
#### Post date: [March 5, 2015, 3:50pm UTC](https://community.wowza.com/t/authentication-error-in-coding-software-when-start-streaming/37805/4 "2015-03-05T15:50:51Z")
Hi vsdok3,
I tested Wirecast with an EC2 instance and found no issues with the initial handshake. Can you tell us what version Wirecast/FMLE you are using? If you are using Wirecast 6, or if you still see this issue after upgrading, please do send a support request to support@wowza.com, and include a zip copy of the following folders on your Wowza installation.
[install-dir]/conf
[install-dir]/logs
Please also include screenshots from Wirecast that has the error.
Michelle