# Aspect ratio acting changes from 19:3 to 4:3 in full screen - need help please
**URL:** https://community.wowza.com/t/aspect-ratio-acting-changes-from-19-3-to-4-3-in-full-screen-need-help-please/46370
**Category:** Wowza Streaming Engine
**Created:** [February 11, 2016, 10:36am UTC](https://community.wowza.com/t/aspect-ratio-acting-changes-from-19-3-to-4-3-in-full-screen-need-help-please/46370 "2016-02-11T10:36:32Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Brett\_Petrow](https://community.wowza.com/u/Brett_Petrow)
#### Post date: [February 11, 2016, 10:36am UTC](https://community.wowza.com/t/aspect-ratio-acting-changes-from-19-3-to-4-3-in-full-screen-need-help-please/46370/1 "2016-02-11T10:36:32Z")
Hello,
I am using Wowza to capture a RTMP stream from a Winnov CBox P3 to be viewed in JW Player. I have the stream captured and can see the video with no issue in JW Player. What is odd is that instead of a 19:6 aspect ratio, it was displayed with 4:3 aspect ratio. Unfortunately the client I work for has restrictions on allowing the web page to be viewed from external sources so I cant post the link.
I can however tell you that I added the stretching:“exactfit” code to my web document and that fixed the issue and was able to view in aspect ratio 19:6 in normal screen view, if I go to full screen it reverts back to 4:3 aspect ratio. Am I missing something here? Im trying to keep it simple, not using transcoder right now. The only way I could get the video to not be “squished” was to add the stretching:“exactfit”, but it only works in normal screen view and not in full screen.
Here is my imbedded code:
var playerInstance = jwplayer(“videoElement”);
playerInstance.setup({
file: “rtmp://x.x.x.x:1935/live/live01”,
image: “/static/images/logo.jpg”,
stretching:“exactfit”,
height: 360,
width: 640,
analytics: {enabled:false},
});
---
### Author:  [@Brett\_Petrow](https://community.wowza.com/u/Brett_Petrow)
#### Post date: [February 12, 2016, 1:09pm UTC](https://community.wowza.com/t/aspect-ratio-acting-changes-from-19-3-to-4-3-in-full-screen-need-help-please/46370/2 "2016-02-12T13:09:35Z")
> Hello,
>
> I am using Wowza to capture a RTMP stream from a Winnov CBox P3 to be viewed in JW Player. I have the stream captured and can see the video with no issue in JW Player. What is odd is that instead of a 19:6 aspect ratio, it was displayed with 4:3 aspect ratio. Unfortunately the client I work for has restrictions on allowing the web page to be viewed from external sources so I cant post the link.
>
> I can however tell you that I added the stretching:“exactfit” code to my web document and that fixed the issue and was able to view in aspect ratio 19:6 in normal screen view, if I go to full screen it reverts back to 4:3 aspect ratio. Am I missing something here? Im trying to keep it simple, not using transcoder right now. The only way I could get the video to not be “squished” was to add the stretching:“exactfit”, but it only works in normal screen view and not in full screen.
>
> Here is my imbedded code:
>
> var playerInstance = jwplayer(“videoElement”);
>
> playerInstance.setup({
>
> file: “rtmp://x.x.x.x:1935/live/live01”,
>
> image: “/static/images/logo.jpg”,
>
> stretching:“exactfit”,
>
> height: 360,
>
> width: 640,
>
> analytics: {enabled:false},
>
> });
Anyone out there? Could really use some help as to why when viewed in full screen, the aspect ration changes from 19:6 to 4:3. My client will not be happy with that. Need some help please.
---
### Author:  [@Andy\_Engberson](https://community.wowza.com/u/Andy_Engberson)
#### Post date: [March 29, 2016, 4:10pm UTC](https://community.wowza.com/t/aspect-ratio-acting-changes-from-19-3-to-4-3-in-full-screen-need-help-please/46370/3 "2016-03-29T16:10:11Z")
I think it would be best open a support ticket so the team can get a better look at what is going on in order to provide an answer.
Please zip up your /conf and /logs folders and send them to support@wowza.com to open a ticket.
If you are not sure how to get this information please see the following tutorial.
[https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)
Also I would suggest that as a test you try playback from another player like VLC to see the aspect ratio shown. If you can test that please include the details in your ticket.
Andy E