# \[ASK\] Transcoding AddOn is not exist

**URL:** <https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133>\
**Category:** Wowza Streaming Engine\
**Created:** [October 16, 2014, 12:57pm UTC](https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133 "2014-10-16T12:57:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Thomson\_Sitohang](https://avatars.discourse-cdn.com/v4/letter/t/b77776/32.png) [@Thomson\_Sitohang](https://community.wowza.com/u/Thomson_Sitohang)\
**Post date:** [October 16, 2014, 12:57pm UTC](https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133/1 "2014-10-16T12:57:33Z")

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Dear all,

My name is Thomson, from Indonesia.

I have installed Wowza in my PC. And then from tutorial ask to activate the transcoding from Transcode AddOns menu on “Live” application.

But the menu is not exist in my installed Wowza. I have update jre in my PC from recommended wowza website.

Could you please help me solve this problem.

Thank you very much.

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [October 16, 2014, 8:19am UTC](https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133/2 "2014-10-16T08:19:50Z")

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Hello there and welcome to the Wowza support forum.

You may need to [enable access to advanced administrative settings here](https://www.wowza.com/docs/how-to-get-started-as-a-wowza-streaming-engine-manager-administrator#enableAdvanced)

Or, you can edit [install-dir]/conf/admin.password and add **admin|advUser** for the group|group entry

```auto
# Admin password file (format [username][space][password][space][group]|[group])
#username password group|group
user pass admin|advUser

```

I hope this helps.

Salvadore

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [October 17, 2014, 5:44am UTC](https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133/3 "2014-10-17T05:44:18Z")

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Please attempt to follow the guide to become familiar with the Wowza documentation. Here are the steps to get you going:

1. In Streaming Engine Manager, click the **Server** tab and then click **Users** in the contents pane.

2. On the **Users** page, click the **Edit icon** of the user name for the administrator account.

3. Confirm the user access level is “Administrator”

4. Select the **Allow access to advanced properties and features** check box. And click save.

**Note** In the past I had to edit my admin.password file before I was able to make these changes. If that is the case for you as well do this.

Edit [install-dir]/conf/admin.password and add a **group|group** entry:

```auto
# Admin password file (format [username][space][password][space][group]|[group])
#username password group|group
user pass [B][U]admin|advUser[/U][/B]

```

Kind regards,

Salvadore

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**Author:** ![Thomson\_Sitohang](https://avatars.discourse-cdn.com/v4/letter/t/b77776/32.png) [@Thomson\_Sitohang](https://community.wowza.com/u/Thomson_Sitohang)\
**Post date:** [October 17, 2014, 1:13pm UTC](https://community.wowza.com/t/ask-transcoding-addon-is-not-exist/44133/4 "2014-10-17T13:13:34Z")

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Hi Salvadore,

From the link that you give to me there are “Wowza Access Level”. In my wowza application the access level is “read only”. How we change it?

Thank you for your helping

Thomson