# Active stream but blank/empty video

**URL:** <https://community.wowza.com/t/active-stream-but-blank-empty-video/46289>\
**Category:** Wowza Streaming Engine\
**Created:** [December 11, 2015, 3:57am UTC](https://community.wowza.com/t/active-stream-but-blank-empty-video/46289 "2015-12-11T03:57:01Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kenneth\_Armendariz](https://avatars.discourse-cdn.com/v4/letter/k/71e660/32.png) [@Kenneth\_Armendariz](https://community.wowza.com/u/Kenneth_Armendariz)\
**Post date:** [December 11, 2015, 3:57am UTC](https://community.wowza.com/t/active-stream-but-blank-empty-video/46289/1 "2015-12-11T03:57:01Z")

</div>

I am getting an active incoming stream (Multicast) but when I try and record this stream or play this stream using test player it plays a blank video. However, under network connections (monitoring tab) I can see that there is data being transmitted.

Kindly help on what the issue could be.

---

<div class="post-metadata">

**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [December 11, 2015, 8:58am UTC](https://community.wowza.com/t/active-stream-but-blank-empty-video/46289/2 "2015-12-11T08:58:34Z")

</div>

Hi,

Can you please open a support ticket by sending an email to support@wowza.com and describe the issue you are encountering. Also make sure to attach a copy of the following folders as a .zip (or other archive):

[wowza-install-dir]/conf

[wowza-install-dir]/logs

[wowza-install-dir]/transcoder

[wowza-install-dir]/manager/logs

We would like to take closer look at your configuration and log files and try to understand what could be the reason for this behavior.

Make sure to add a reference to this forum post in your ticket.

Regards,

Salvadore

---

<div class="post-metadata">

**Author:** ![Adrian\_Hu](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@Adrian\_Hu](https://community.wowza.com/u/Adrian_Hu)\
**Post date:** [March 1, 2017, 6:31am UTC](https://community.wowza.com/t/active-stream-but-blank-empty-video/46289/3 "2017-03-01T06:31:19Z")

</div>

What was the issue ? I’m having similar problems. Thanks